Help Desk

at Sarah Lawrence College

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Frequently Asked Questions for OS X

  1. How do I determine which operating system I have?

    2. Click on the Apple icon at the top left corner of your screen.
    Select “About this Mac.”
    A window will open. Directly beneath the large Apple image, the text will read “version” plus a number (ex: 10.5.5). The first two numbers tell you which operating system you have, either 10.4 or 10.5.

  2. How do I determine which version of Office I have?

    3. After opening Word, click on “Word” at the top of your screen. This will open a drop-down menu; click on “About Word,” which will open a small window with all the program information. At the top of the window in bold it will say “Microsoft Word” plus the year.

  3. Is it necessary to upgrade my operating system if I don’t have one of those listed?

    4. Mac 10.4 and 10.5 are the only Mac operating systems the SLC Help Desk support.

  4. Do I need to purchase a new keyboard to be able to type in different languages or use the international keyboard setting?

    5. No, you only have to change the settings in your computer.

  5. If I am using my standard U.S. keyboard, but typing in a different language or using the international keyboard setting, how do I know which keys to press?

    6. For Macs, the Keyboard Viewer is a helpful program designed to show you the placement of characters on your keyboard. See “How to Use Keyboard Viewer.”

  6. I don’t have Word 2008. How do I get it, and does it cost anything?

    7. SLC does not yet support Microsoft 2008, and so cannot procure or troubleshoot Word 2008 for you. But it is important to remember that students, teachers, and staff members receive a significant discount on Microsoft software.

  7. When I use the keyboard viewer, some of the keys are orange. What does this mean?

    8. Orange keys represent accent marks that are used for multiple letters. When a key is orange, this means you will have to first press the key to create the accent mark, and then type the letter you need to be accented.

  8. Does the keyboard viewer have to be open to make the accents?

    9. No, the keyboard viewer is just designed to show you where the keys and accents are located; it does not affect your ability to type accented letters.

Return to the International and Language Specific Keyboard Guide

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