There are two separate email systems at SLC.
Students use Gryphon Mail by going to gm.slc.edu. (You can also use a mail client application; see Google’s Help Center.)
Faculty and staff use SLC Webmail by going to mail.slc.edu. (You can also use a mail client application; see Email Client Configuration.)
The Help Desk and Academic Computing are located in the lower level of the Library.
If you’re having computer trouble, contact the Help Desk! Call 914-395-2460, email hd@slc.edu, or fill out the online form here. Faculty, students and staff are all welcome.
Help Desk hours: Monday-Friday 9-9 (Summer, M-F 9-5).
For advice, planning, budgeting, classroom and departmental technology consultations, contact Academic Computing! Call 914-395-2460 or email Gary, Brenda or Eli directly.
Academic Computing hours: Monday-Friday 9-5.
For workshops and training information, email workshops@slc.edu.
Topics: contact, email, faculty, fix, help desk, learn, staff, student
The Help Desk assists faculty and staff with the configuration of the email clients Microsoft Outlook 2003 and Apple Mail to send and receive SLC email only.
The Help Desk does not support the configuration of personal email clients such as Outlook Express, Thunderbird, or Entourage, and does not support any mail applications for students.
Use the following information to configure your email client:
*The SMTP server (mail.slc.edu) will only work on the SLC network. Contact your ISP to obtain their SMTP server to send mail when off campus.
Under “Advanced Settings,” please make sure the option to Leave a Copy of Message on Server is checked to ensure that a backup of your emails still exist. This setting will be located in different places depending on the E-Mail client you wish to use.
If you are getting too much spam, or if you are missing an email that you expected, check the spam filter. We use the “PureMessage” system to help protect SLC Webmail from junk email and spam. You can use it to reduce spam and to recover messages mistakenly marked as spam.
