Help Desk

at Sarah Lawrence College

Digital Media Lab Equipment

Equipment available in Heimbold 209

Lab: 12 Mac Pros / Classroom: 16 iMacs (all 2007 models)

Software:

Audacity
Blender
Macromedia Dreamweaver
Apple Final Cut Express
Mozilla Firefox
Macromedia Flash
Apple GarageBand
Adobe GoLive
Lemke GraphicConverter
Apple iDVD
Adobe Illustrator
Adobe InDesign
Apple iMovie
Apple iPhoto
Apple iTunes
Jahshaka
Alias Maya
NeoOffice (OpenOffice.org)
Nvu
Microsoft Office
Adobe Photoshop
Apple QuickTime
Bare Bones TextWrangler
Roxio Toast
VLC

Topics: digital media lab, faculty, heimbold, learn, staff, student

Web Site Resources

Topics: faculty, faculty websites, learn, student, websites

Library PC Lab

The public computer lab on the main level of the library has thirty one new iMacs with both Windows XP and OS X installed. Restart to switch operating system. They all have Web Design & Graphics, Math & Statistics, and Word Processing & General Computing capabilities split between the two operating systems.
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Topics: faculty, labs, learn, staff, student

Anti-Virus Windows XP and Vista

About Anti-Virus

Anti-Virus is free to install for current student,  faculty, and staff. These instructions apply only to Windows 2000, XP, and Vista operating systems.

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Topics: antivirus, faculty, fix, learn, staff, student

About This Site

Help Desk very happily updated our aging website over the summer 2006. Our top priorities were: improved usability, content overhaul, and content management.

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Topics: about, faculty, learn, staff, student

CD Burning on Windows XP

Burning CDs in XP is easy to do: More…

Topics: faculty, learn, staff, student

Digital Photography Basics

Larger flat images or anything 3-D or otherwise hard to scan must be photographed. You can take a picture with a film (analog) camera and then scan the resulting negative, slide, or print (see Scanning). But with sub-professional scanning equipment (like we have here in the DML) as well as imperfections in the process of exposing and developing film, you are likely to achieve better digital results by taking the photo with a digital camera.

More…

Topics: digital media lab, faculty, heimbold, labs, learn, staff, student

Faculty Websites

By First Name By Last Name
Arnold Krupat
Barbara Schecter
Bill Shullenberger
Cassandra Medley
Charles Zerner
Charlotte Doyle
Dan King
Dave McRee
David Castriota
David Peritz
Drew Cressman
Eduardo Lago
Eileen Cheng
Elizabeth Johnston
Ellen Neskar
Fawaz Gerges
Frank Roosevelt
Fred Smoler
Frederic Strype
Gina Philogene
Glenn Dynner
Habiba Boumlik
Isabel DeSena
Joe Forte
Joe Lauinger
Joshua Muldavin
Judith Rodenbeck
Judy Serafini-Sauli
Julie Abraham
Kris Philipps
Leah Olson
Linwood Lewis
Lyde Sizer
Margery Franklin
Maria Negroni
Marilyn Power
Mary Dillard
Mary LaChapelle
Mary Porter
Matilde Zimmermann
Melissa Frazier
Mike Siff
Priscilla Murolo
Rachel Cohen
Ray Clarke
Roland Dollinger
Roy Brand
Sara Wilford
Shahnaz Rouse
Tristana Rorandelli
Ursula Schneider
Julie Abraham
Habiba Boumlik

Roy Brand
David Castriota
Eileen Cheng
Ray Clarke
Rachel Cohen
Drew Cressman
Isabel DeSena
Mary Dillard
Roland Dollinger
Charlotte Doyle
Glenn Dynner
Joe Forte
Margery Franklin
Melissa Frazier
Fawaz Gerges
Elizabeth Johnston
Dan King
Arnold Krupat
Mary LaChapelle

Eduardo Lago
Joe Lauinger
Linwood Lewis
Dave McRee
Cassandra Medley
Joshua Muldavin
Priscilla Murolo
Maria Negroni

Ellen Neskar
Leah Olson
David Peritz
Kris Philipps
Gina Philogene
Mary Porter
Marilyn Power
Judith Rodenbeck
Frank Roosevelt
Tristana Rorandelli
Shahnaz Rouse
Barbara Schecter
Ursula Schneider
Judy Serafini-Sauli
Bill Shullenberger
Mike Siff
Lyde Sizer
Fred Smoler
Frederic Strype
Sara Wilford
Charles Zerner
Matilde Zimmermann

Topics: faculty, faculty websites, learn, staff, student

Enabling the International Keyboard in Windows Vista

  1. Go to your Start menu.
  2. Select “Control Panel.” If “Control Panel” is not part of your Start Menu, you will have to highlight “Settings” first and then select “Control Panel” from the “Settings” menu.
  3. Open “Regional and Language Options;” the list should be alphabetized so look under “R.”
  4. Click on the “Keyboards and Languages” tab near the top of the window.
  5. Click on “Change keyboards” which will be a button on the right side of the window, near the top; this will open new window.
  6. Click on “Add,” which will be a button on the right side of the window.
  7. In the Add Input Language window, scroll down to English, under which there will be a list of U.S. keyboard options. (If it is not open, click the plus sign to the right of English; this will open your keyboard options.) Check the box next to “United States – International.”
  8. After “United States – International” is selected, hit “OK” at the bottom of that window. (Note: it is not necessary to click “Apply” before clicking “OK.”)
  9. Click “OK” in the “Text Services and Input Language” window. (Again, there is no need to click “Apply.”)
  10. Click “OK” at the bottom of the “Regional and Language Options” window.
  11. A small keyboard symbol will appear in the bottom right of your screen. This allows you to choose which keyboard you would like to use. Click on it and select “United States – International” to use the international keyboard setting. You can switch back to “English (United States)” at any time.
  12. It is important to note that in Windows, you must select the international keyboard for each program in which you would like to use it. For example, if you need to type a document in Word using the international keyboard, select “United States – International” from the keyboard icon at the bottom of your screen. If you then use the Internet, you must reselect “United States – International” to use that layout on the Internet.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

About Faculty Websites

Faculty websites are a place for SLC faculty to communicate information about themselves in the context of their academic activities with the world.

Possible audiences include current and prospective students, parents, alumnae/i, other faculty on and off campus, SLC staff.

Faculty websites and the LMS/MySLC together should serve all faculty web communication needs – LMS/MySLC primarily for internal, specific information and faculty websites for more general communication.

Topics: faculty, faculty websites, learn

Security and Privacy

Individuals using college-owned computing equipment can expect the college to take reasonable steps to ensure the security and integrity of information kept in or on, or transmitted by, that equipment. At the same time, the college reserves the right to protect the integrity of its computing enterprise. The privacy rights of individuals using college-owned equipment, therefore, have some limits. In particular, the college claims the following rights:

More…

Topics: faculty, learn, policies, staff, student

Frequently Asked Questions for OS X

  1. How do I determine which operating system I have?

  2. Click on the Apple icon at the top left corner of your screen.
    Select “About this Mac.”
    A window will open. Directly beneath the large Apple image, the text will read “version” plus a number (ex: 10.5.5). The first two numbers tell you which operating system you have, either 10.4 or 10.5.

  3. How do I determine which version of Office I have?

  4. After opening Word, click on “Word” at the top of your screen. This will open a drop-down menu; click on “About Word,” which will open a small window with all the program information. At the top of the window in bold it will say “Microsoft Word” plus the year.

  5. Is it necessary to upgrade my operating system if I don’t have one of those listed?

  6. Mac 10.4 and 10.5 are the only Mac operating systems the SLC Help Desk support.

  7. Do I need to purchase a new keyboard to be able to type in different languages or use the international keyboard setting?

  8. No, you only have to change the settings in your computer.

  9. If I am using my standard U.S. keyboard, but typing in a different language or using the international keyboard setting, how do I know which keys to press?

  10. For Macs, the Keyboard Viewer is a helpful program designed to show you the placement of characters on your keyboard. See “How to Use Keyboard Viewer.”

  11. I don’t have Word 2008. How do I get it, and does it cost anything?

  12. SLC does not yet support Microsoft 2008, and so cannot procure or troubleshoot Word 2008 for you. But it is important to remember that students, teachers, and staff members receive a significant discount on Microsoft software.

  13. When I use the keyboard viewer, some of the keys are orange. What does this mean?

  14. Orange keys represent accent marks that are used for multiple letters. When a key is orange, this means you will have to first press the key to create the accent mark, and then type the letter you need to be accented.

  15. Does the keyboard viewer have to be open to make the accents?

  16. No, the keyboard viewer is just designed to show you where the keys and accents are located; it does not affect your ability to type accented letters.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

Other Classrooms

In addition to the two electronic classrooms in the library, SLC has a number of rooms in which faculty members can use a computer as part of their teaching. Please contact us for advice on integrating technology into your teaching.

Below is a list of classrooms with computer projection capabilities. Some rooms allow for laptop hookups only, while others have laptop hookups and desktop computers (with wireless keyboards and mice).

More…

Topics: classrooms, faculty, labs, learn, student

Password Requirements

Effective fall 2006 all passwords on the Academic Network must be a minimum of 6 characters in length and should include one numeral or special character.

Some suggestions include:

  • Make the Password at Least Six Characters Long – The longer the password is, the better.
  • Mix Upper and Lower Case Letters – Passwords are case-sensitive.
  • Mix Letters and Numbers – Add numbers to passwords, especially in the middle (not just at the beginning or the end).
  • Include Non-Alphanumeric Characters – Special characters such as &, $, and > are acceptable.
  • Pick a Password You Can Remember – The best password in the world does you no good if you forget it.

Topics: backup, email, faculty, fix, h drive, learn, network storage, policies, student

Enabling additional language keyboards in OS X – 10.4 and 10.5

  1. Click on the apple in the top left corner of your screen; select “System Preferences” from the drop-down menu.
  2. Click and open “International,” which is located under the heading “Personal.”
  3. Click “Input Menu,” located towards the top of the window; after clicking this you will see a list of languages.
  4. Check the box(es) to the left of the language(s) in which you need to type. It is necessary only to select the basic language format, i.e. choose “Italian” not “Italian Pro.”
  5. Once you have selected all the languages you need and they are checked, you may close the window.
  6. An American flag will appear in the top right corner of your screen. Clicking on this icon will produce a drop-down menu. Select the language keyboard in which you want to type. Changing the language changes your keyboard in all programs, from Word to iTunes to Safari and Firefox.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

Acceptable Use Policy (AUP)

Sarah Lawrence College provides computer resources to students, faculty, and staff for academic purposes and for their use on college business. The College has established standards and policies for the acceptable use of these resources and expects users to be familiar with and honor them.

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Topics: faculty, learn, policies, staff, student

Malware

Malware is software designed to infiltrate or damage a computer system, without the owner’s consent.  This includes viruses, worms, scripts, and other “infections” your computer might be suffering from.

First, make sure you have installed antivirus software. Current students, faculty, and staff, SLC provides Sophos Anti-Virus for Windows and for OS X.

Learn more about viruses.

Stay up to date automatically by enabling automatic updates for XP, Vista, and OS X (Software Update). This will help keep your machine free of viruses and malware.

Windows users, make sure your firewall is enabled.

Protect yourself against other forms of malware. We recommend Spybot and Ad-Aware for all Windows operating systems.

Be cautious online. Do not click OK in every window. Many pop-ups look like legitimate warnings. Learn to spot a virus hoax.

Topics: antivirus, faculty, fix, learn, staff, student

Uninstall Other Anti-Virus Software

Before you install Sophos Anti-Virus, you must uninstall any other antivirus application on your computer, for example Norton, McAfee, AVG, etc. To uninstall one of these programs in preparation for installing Sophos, follow these directions:

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Topics: antivirus, faculty, fix, learn, staff, student

Mission Statement

Sarah Lawrence College Library and Academic Computing

Working in partnership with the faculty and the administration, the Library and Academic Computing seek to provide leadership in matters relating to information services. The Library and Academic Computing are charged with supporting the mission of Sarah Lawrence College and with fostering information literacy at the College by providing reference, bibliographic instruction, and consultations. The Library and Academic Computing are responsible for advising on new library technologies.

The Library and Academic Computing endeavor to make their resources available to students, faculty, and staff of the College in every reasonable manner possible. In addition, they are committed to extending the College’s access to resources through cooperative and consortial agreements. Care is taken to ensure that the Library and Academic Computing provide a hospitable environment for study so that no student should feel discouraged or reluctant to seek assistance.

Updated: February 24, 2006

Topics: about, faculty, learn, staff, student

Windows XP Firewall

Using the Windows XP firewall can help keep hackers, viruses, and worms from gaining access to your computer. The firewall works by simply denying access to your computer from requests coming from outside computers. It will not protect you from Internet traffic that you initiate from your computer.

More…

Topics: antivirus, faculty, fix, learn, staff, student

Frequently Asked Questions for XP and Vista

  1. How do I determine which operating system I have?

  2. Right click “My Computer.” The icon is generally located on the Desktop.
    Select “Properties.”
    Under the “General” tab, look under “System” and it will tell you which operating system is running on the computer.

  3. How do I determine which version of Office I have?

  4. After opening Word, click on “Help” at the top of the screen. This will open a drop-down menu; click on “About Microsoft Office Word,” which will open a small window with all the program information. Towards the top of the window will be displayed “Microsoft Word” plus the year.

  5. Is it necessary to upgrade my operating system if I don’t have one of those listed?

  6. Yes. Windows XP and Vista are the only PC operating systems the SLC Help Desk support.

  7. Do I need to purchase a new keyboard to be able to type in different languages or use the international keyboard setting?

  8. No, you only have to change the settings in your computer.

  9. If I am using my standard U.S. keyboard, but typing in a different language or using the international keyboard setting, how do I know which keys to press?

  10. Click on the following link for an image of how the international keyboard is laid out on XP and Vista:

    http://www.datacal.com/products/us-international-layout.htm

  11. I don’t have Word 2008. How do I get it, and does it cost anything?

  12. SLC does not yet support Microsoft 2008, and so cannot procure or troubleshoot Word 2008 for you. But it is important to note that students, teachers, and staff members receive a significant discount on Microsoft software.

  13. The international keyboard setting doesn’t work in all programs. Why, and what do I do?

  14. The most basic word processing commands (bold, underline, and italicize) can be turned on with the Alt keys as well as the Control key; in some Internet programs the text formatting tools will be turned on instead of the accent marks. There is another key that allows you to accent ‘i’ and ‘u’ without using the Alt key. It is the key directly to the left of the Return key; see your keyboard layout.

  15. I have a PC and want to type in Russian. But it’s not listed under the language keyboards. Why, and where can I get it?

  16. The PC does not have Russian readily available to users. However, it is simple to download the Russian language keyboard onto your computer. Click on the following link for directions:
    http://pages.slc.edu/~support/article/configuring-windows-xp-keyboards-for-russian/

  17. Where can I buy stickers for my keyboard?

    Details regarding this will be posted soon.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

Wireless Network FAQ

  1. Where is wireless internet access available?
  2. How do I obtain access?
  3. What information is required?
  4. What is the wireless policy in Residence Halls?

More…

Topics: faculty, fix, learn, policies, staff, student, wireless

Email Client Configuration

Faculty with accounts that send in @sarahlawrence.edu (Exchange accounts) should click here.

The Help Desk assists faculty and staff with the configuration of the email clients Microsoft Outlook 2003 or 2007 and Apple Mail to send and receive SLC email only.

The Help Desk does not support the configuration of personal email clients such as Outlook Express, Thunderbird, or Entourage, and does not support any mail applications for students.

Use the following information to configure your email client:

  • POP Server/Incoming Mail Server: mail.slc.edu
  • SMTP Server/Outgoing Mail Server: mail.slc.edu *

*The SMTP server (mail.slc.edu) will only work on the SLC network. Contact your ISP to obtain their SMTP server to send mail when off campus.

Under “Advanced Settings,” please make sure the option to Leave a Copy of Message on Server is checked to ensure that a backup of your emails still exist. This setting will be located in different places depending on the E-Mail client you wish to use.

Topics: email, faculty, fix, learn, staff, student

Help Desk Hours

Help Desk in the Library

During the school year
Mon-Thu: 9am-9pm
Friday: 9am-5pm

Summer Hours
Mon-Fri: 9am-5pm

Digital Media Lab (Heimbold 209)

During the school year
Mon-Thu: 9am-11pm
Friday: 9am-9pm

Summer Hours
Mon-Fri: 9am-5pm

Library PC/Mac Lab

Open when the library is open.

Topics: about, faculty, learn, staff, student

Specific Keyboard Concerns in XP and Vista

Enabling a specific language keyboard: French, German, Italian, Spanish, etc.

  • If you wish to select a specific language keyboard, in ‘Step 7′ of the XP or Vista instructions, simply choose the language in which you would like to type (i.e: Polish, Portuguese, Spanish, etc.) instead of “United States – International.”This will change the layout of your keyboard. Choosing a specific language keyboard over the International Keyboard may be a good choice for those typing in a language that uses uncommon accent marks or marks that are not found on the international keyboard.

Using the quotation mark and apostrophe keys with the International Keyboard…

  • In the International Keyboard setting, the quotation mark and apostrophe keys are affected. They become what are called “dead keys,” which means that when you type them nothing appears because the computer is waiting for you to type another letter so that it can place the accent over it.If you want to make a quotation mark or an apostrophe, and not an accented letter, simply hit the space bar after tying those keys. The quotation mark or apostrophe will appear, and you can continue typing as usual.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

Tips, Monetary Gifts, and Gratuities

The College adheres to an absolute policy that cash gifts, tips, and gratuities are not permitted for work performed in the normal course of one’s job on campus.

Topics: faculty, learn, policies, staff, student

How do I get my own website (not hosted on SLC’s servers)?

Note: Academic Computing and Help Desk do not endorse any of the companies listed below. This article is provided for informational purposes only; we do not provide support for non-SLC web services, domain names, or hosting.

Each person’s needs on the web are different, so we recommend you take a look through each of the sections below to find the right fit for your needs and budget.

More…

Topics: faculty, learn, staff, student, websites

SLC Wireless Network

SLC’s wireless network is available in most of the locations on campus where classes are taught. See the FAQ.

Network cards must comply with the standards 802.11b or 802.11g to obtain wireless access. Wireless cards must be registered before accessing the SLC wireless network.

Non-SLC based wireless networks are NOT allowed on campus.

For more information, see Wireless FAQ.

Topics: faculty, fix, learn, policies, staff, student, wireless

Virus Hoax

Everyone has received email messages that warn about the “latest deadly computer virus” or that promise “prize money” for forwarding the message to friends. Such messages are hoaxes that seek to dupe unsuspecting computer users. Fortunately, such hoaxes are easy to identify.

Email hoaxes/scares often have some of the following characteristics:

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Topics: antivirus, faculty, learn, spam, staff, student

Computer Recommendations

Suggested Minimum Specifications for New Computers

Buying a computer with the following specifications will protect you from obsolescence for three to five years. If your needs do not dramatically increase, you may be able to keep using your computer for even longer.

The most common question we are asked is: “Should I buy a Mac or a PC?” There is no clear-cut answer. The choice of PC vs. Mac is mostly a personal one; Windows Vista and Mac OS X are both stable, mature, and full-featured. Besides personal preference, however, there are a number of other factors to consider in your choice of computer. Read more about Macs vs. PCs.

Below are the suggested minimum specifications for new computer purchases.

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Topics: faculty, learn, recommendations, staff, student

About Viruses

Viruses are programs that run on your computer without your consent and/or knowledge and which do undesirable things. Some infect or delete files, causing your computer to stop functioning or destroying years of work. Others send copies of themselves to everyone in your email address book. There are thousands of viruses with different behaviors.

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Topics: antivirus, faculty, fix, learn, spam, staff, student

Enabling the Greek Keyboard setting in Windows XP

  1. Go to your Start menu.
  2. Select “Control Panel.” If “Control Panel” is not part of your Start Menu, you will have to highlight “Settings” first and then select “Control Panel” from the “Settings” menu.
  3. Open “Regional and Language Options;” the list of options is alphabetized.
  4. Click on the “Languages” tab near the top of the window.
  5. Click on “Details;” this will open a new window.
  6. Click on “Add,” a button on the right side of the new window. This will open yet another window titled “Add Input Language.”
  7. Near the top of this new window will be the title, “Input Language.” If it is not already selected, select “English (United States)” as your input language.
  8. Below the input language selection will be a white box titled “Keyboard layout/IME.”  Click on the white box; this will add a check mark and allow you to select from a drop-down menu. Do so by clicking on the downward facing arrow on the right side of the text, “United States-Dvorak.”
  9. Once the menu is open, select “Greek” and/or “Greek Polytonic” from the list of available languages. The list is alphabetized.
  10. After “Greek” is selected, hit “OK” at the bottom of that window. (Note: you will have to select and apply each keyboard individually, if you would like to select more than one).
  11. Click “OK” in the “Text Services and Input Languages” window. (There is no need to click “Apply.”)
  12. Click “OK” at the bottom of the “Regional and Language Options” window.
  13. After following the above steps, a small keyboard icon will appear in the bottom right  of your screen. This allows you to choose which keyboard you would like to use.
  14. Click on the keyboard image; a menu with language options will appear. Select “Greek” to type with modern Greek, or “Greek Polytonic” to type with ancient Greek.

Note: In Windows, you must select the Greek keyboard for each program in which you would like to use it. For example, if you need to type a document in Word using the Greek keyboard, select “Greek” from the keyboard icon at the bottom of your screen. If you then use the internet, you must reselect “Greek” to use that layout on the internet. The Greek keyboard is designed to function in nearly every program on your PC.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

H: Drive Access Off Campus

H: Drive access is now available from off campus and via the SLC wireless network using FTP.

These instructions can also be used to connect and upload files to your Pages web space. If you are uploading web files make sure that you either set public_html as the path or move all of your files into the public_html folder; this is the only folder that your files will be accessible on the web from. Your web address will then be http://pages.slc.edu/~jdoe, where jdoe is your network username.

Jump to specific instructions for: Mac OS X | Windows

General Instructions:

Enter the following information into your FTP client (e.g. SmartFTP, WS_FTP, CyberDuck) to access your H: drive or web space from off campus or from the wireless network on campus:

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Topics: backup, faculty, h drive, learn, network storage, student

Heimbold Digital Media Lab Manual

Download a PDF version of the Heimbold Digital Media Lab Manual.

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, printing, student

Printing in the Library

How to print in the Library Lab:

  • On the menubar choose ‘File’ then ‘Print’
  • Select ‘library2′ or ‘library3′
  • Click ‘OK’
  • Go to the printer you selected and, on the monitor, double click your print job noted by your username & the file name
  • Swipe your SLC ID card through the card-swipe
  • The print job will disappear from the screen once it is sent to the printer

Topics: faculty, learn, printing, staff, student

Contact

The Help Desk are located in the lower level of the Library.

If you’re having computer trouble, contact the Help Desk!  Call 914-395-2460, email hd@slc.edu, or fill out the online form here.  Faculty, students and staff are all welcome.

Help Desk hours: Monday-Thursday 9-9, Friday 9-5 (Summer, M-F 9-5).

For advice, planning, budgeting, classroom and departmental technology consultations, contact Research & Instructional Technology Services (RITS)  Call 914-395-2474 or email Gary directly.

RITS hours:  Monday-Friday 9-5.

 

Topics: contact, email, faculty, fix, help desk, learn, staff, student

Backup

Your data is not secure if it only exists in one place. Hard drives, CDs, DVDs, flash drives, etc., will all fail eventually. To ensure the safety of your data, you must back up.

Backing up is simple: make a copy of the file(s) on another medium. If you store documents on your computer hard drive, copy them to a USB flash drive or burn a CD or DVD on a regular basis. Important school documents should be copied to your network drive.

If you back up monthly, you will never lose more than one month’s work. Critical work should be backed up at least daily!

Topics: backup, faculty, h drive, learn, network storage, recommendations, staff, student

How to install the Lexmark E240n Laser Printer to an OS X Apple Computer

Note: This guide applies ONLY to the following:

  • Faculty members using an Apple desktop or laptop computer that is running Mac OS X 10.4. (You can find out what operating system you are running by clicking on the Apple symbol and selecting About this Mac.)
  • Faculty members who have just recently received a new Lexmark E240n Laser Printer
  • Faculty members who HAVE NOT been visited by Academic Computing to install the printer.

You may also view the full manual in PDF form.

More…

Topics: faculty, fix, learn, printing, staff

Mac vs. PC

Mac or PC?

Besides the aesthetic “feel” of each platform, there are a number of important practical differences between Macs and PCs that should be taken into account when deciding which one is right for you.
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Topics: faculty, learn, recommendations, staff, student

Uninstall Sophos Remote Update

Before the newest version of Sophos Anti-Virus is installed, Sophos Remote Update must be uninstalled. The functions of this application are taken over by the new version of Sophos Anti-Virus. If a blue sun shaped icon appears in the system tray (next to the clock) then Sophos Remote Update is installed and the following steps must be followed:

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Topics: antivirus, faculty, fix, learn, staff, student

Spam Filter

If you are getting too much spam, or if you are missing an email that you expected, check the spam filter. We use the “PureMessage” system to help protect SLC Webmail from junk email and spam. You can use it to reduce spam and to recover messages mistakenly marked as spam.

  1. Login & Password
  2. Subject Line & Keywords
  3. Preferences: Disabling, Languages, Outlook
  4. Blocked Mail
  5. Spam: Guidelines,Senders, Blocking
  6. More Info on PureMessage and Virus Protection
  7. False Positve

More…

Topics: email, faculty, fix, learn, spam, staff

Enabling Greek keyboard in OS X

  1. Click on the apple in the top left corner of your screen; select “System Preferences” from the drop-down menu.
  2. Click and open “International,” which is located under the heading “Personal.”
  3. Click “Input Menu,” located towards the top of the window; after clicking this you will see a list of languages.
  4. Check the box to the left of ‘Greek,’ and/or ‘Greek Polytonic.’
  5. Once you have selected all the alphabets you will be using and they are checked, you may close the window.
  6. If this is the first International keyboard you have added, an American flag will appear in the top right corner of your screen. Clicking on this icon will produce a drop-down menu. Select the Greek alphabet in which you would like to type. Changing the language changes your keyboard in all programs, from Word to iTunes to Safari and Firefox.

NOTE: Once you select a different keyboard, the flag symbol will change to represent the keyboard in which you are now typing. For example, if you select Greek as your keyboard, the flag symbol will change to an image of the Greek flag; if you were to select French, the flag would change to a French flag, etc. Clicking on this will produce the same drop-down menu as the American flag.

Usage
Once you have selected the Greek alphabet you would like to use, your keyboard will correspond to the Greek Keyboard layout. In order to see the Greek Keyboard layout, you may choose to use a program called ‘Keyboard Viewer,’ an application already available on your Mac. Please see instructions for the Viewer below.

As with the American keyboard, when you type while holding down the shift key, or with the ‘caps lock’ key on, the keyboard will produce capitalized characters.

Diacritical Marks
To use the necessary diacritical marks in the Greek Polytonic keyboard, open the keyboard viewer (see below) and note the position of the marks on the Greek keyboard. The diacritical marks are already available for use on the Greek Polytonic keyboard, and are highlighted in orange.

The orange keys indicate that you must first push the key corresponding to the desired accent, and then select the character to which you would like to add the accent. Some of the diacritical marks will appear only when pressing the “alt” or the “shift” keys, respectively. Consult the keyboard viewer to locate all the necessary diacritical marks.

After you have selected the desired diacritical mark, the keyboard viewer will reflect which characters to which you may add the selected mark. While one accent is selected and is ready to be applied to a character, all the additional diacritical marks on the viewer will become blank except for those that can be combined with the selected diacritical mark. When seeking another mark to use in combination, don’t forget that there are additional marks available only when pressing the “alt” or the “shift” key.

For example, when you select “῏,” it will remain selected until you choose the character to which you need it applied, such as “α”. The result is: “ἆ.”

When “῏,” is selected and is not the only accent mark needed, locate the other desired marks, such as “ι,” and select them. Only after all needed diacritical marks are selected should you select the character you need to accent, like so: “ᾆ”

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

MySLC

my.slc.edu is a password-protected area called a campus portal. Here, a wealth of information can be accessed. For example:

  • Campus events
  • Classifieds, Lost and Found
  • Bates menu
  • Information about administrative departments
  • Campus groups

For students

  • Course schedule and search
  • Course materials and communication in the Learning Management System
  • Student and faculty directories
  • Registration information and forms
  • Student Accounts
  • Evaluations
  • Transcript

For faculty

  • Course rosters
  • Faculty information
  • Donnee information
  • Submit evaluations and grades
  • Submit registration priorities
  • The Learning Management System
  • Faculty and student directories
  • Benefits information

For staff

  • GL account lookup
  • Benefits information

Topics: faculty, learn, staff, student

H: Drive Access

What is the H: Drive?

Your network or H: drive (a.k.a. home directory) is a mapped drive on SLC3, which is one of the College’s servers. It behaves like a hard drive, allowing you to save files to it. On the wired (not wireless) campus network, the address for a person’s network drive is:

More…

Topics: backup, faculty, fix, h drive, learn, network storage, staff, student

Email

There are different email systems at SLC.

Students use Gryphon Mail by going to gm.slc.edu.  (You can also use a mail client application; see Google’s Help Center.)

Faculty and staff use Exchange by going to owa.slc.edu. (You can also use Outlook or Entourage.)

Faculty and staff not yet on the Exchange system use SLC Webmail (Squirrel Mail) by going to mail.slc.edu.

Topics: email, faculty, fix, learn, staff, student

Off-Campus Internet Service Providers

As of June 1, 2007, Sarah Lawrence will no longer provide Dial-up access to the college community. Here is a list of companies to consider when looking for an internet service provider. Expect to pay anywhere from $10 to $56 per month.

More…

Topics: faculty, help desk, learn, recommendations, staff, student

H: Drive Access for Windows 2000/XP

To configure your Windows2000/XP PC to connect to the network (H:) drive:

More…

Topics: backup, faculty, h drive, learn, network storage, staff, student

Free software

Some recommendations for free software:

Topics: faculty, learn, recommendations, staff, student

Printing FAQ

  1. How many pages do I have available per semester/year?
  2. How much does it cost to print or copy a page on campus?
  3. How do I use the Pay-for-Print station?
  4. How do I use my ID card for copying?
  5. How do I add to my/check my remaining balance?
  6. Will I be charged twice if I swipe my card more than once at the print release station?
  7. Is color printing available?
  8. When I swipe my card at a copy terminal it only gives me 500 copies. What’s going on?
  9. Is wireless printing available?
  10. Whom do I speak to if the printer has no paper, no ink or is not working properly?
  11. Nothing came out of the printer after I swiped my card and my balance is lower now or the pages that were produced were not printed correctly. What are my options?
  12. Why do I have different amounts available at different locations that accept my Sarah Lawrence ID card?
  13. When will my all my print/copy credits be removed?
  14. How do I print during the summer?

More…

Topics: faculty, fix, learn, printing, staff, student

Electronic Classrooms

Location: Library Lower Level

Unless your class is scheduled in an electronic classroom by the Registrar, please contact the Office of College Events at x2411, or email College Events to schedule the Electronic classrooms. Please include dates, times, and any technical requirements.

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Topics: classrooms, faculty, learn, student

H: Drive Access for Mac OS X

To map a network drive in Mac OS X:

More…

Topics: backup, faculty, h drive, learn, network storage, staff, student

Copyright Information

The EDUCOM Code

Respect for intellectual labor and creativity is vital to academic discourse and this principle applies to works of all authors and publishers in all media. It encompasses respect for the right to acknowledgment, the right to privacy, and the right to determine the form, manner, and terms of publication and distribution.

More…

Topics: faculty, learn, policies, staff, student

Mac Software Update

To keep your OS X computer up-to-date and free of malware, run Apple’s Software Update.

  1. Under the apple menu, select System Preferences
  2. Click Software Update
  3. Click Check Now
  4. Click Install

Topics: antivirus, faculty, fix, learn, staff, student

Help Desk Staff

Refresh this page to see other pictures.

portrait of Sha Fagan
Sha Fagan x2471
Director
sha (at) slc (dot) edu

Photo of jesus
Jesus M. Ayala x2458
Help Desk Manager
jayala (at) sarahlawrence (dot) edu
Photo of charlie
Charlie Kohles x2458
Help Desk Student Supervisor
ckohles (at) slc (dot) edu
Photo of lillian
Lillian Ho x2458
Help Desk Classroom Support Specialist
lho (at) sarahlawrence (dot) edu
Photo of jon
Jon Hanford x2595
Help Desk Lab Support Specialist
jhanford (at) sarahlawrence (dot) edu

Topics: about, contact, faculty, learn, staff, student

Pages Server Availability and Policies

Pages Server Availability

Students have access to the Pages server for website development. Accounts on Pages are created and deleted according to our regular network account creation/deletion policies (http://pages.slc.edu/~support/?s=computer+accounts).

Only faculty who currently have faculty websites have access to the Pages web server.

More…

Topics: faculty, faculty websites, learn, student, websites

Computer Loan Program

“Sarah Lawrence extends loans to employees for the purchase of computer equipment and peripherals. Employees may borrow up to $2000 once every five (5) years during their employment with the college. Repayment is through payroll deduction and may be over a period of no more than 24 consecutive months or two academic years (for employees paid over 10 months), interest free. Borrowers must show proof of purchase and must repay the loan in full immediately if employment is terminated. Detailed information, payroll deduction forms and repayment notes are available in the Controller’s office.” — Human Resources

Topics: discounts, faculty, learn, recommendations, staff, student

Guide to MySLC and the Learning Management System (LMS)

Welcome to our new MySLC documentation! There are a variety of ways to view this information. You may be interested in:

Help us make the documentation even better! Send questions, suggestions, or omissions to Emily Sharp, esharp@sarahlawrence.edu.

Topics: faculty, learn, lms, myslc, staff, student

Enabling the International Keyboard setting in Windows XP

  1. Go to your Start menu
  2. Select “Control Panel.” If “Control Panel” is not part of your Start Menu, you will have to highlight “Settings” first and then select “Control Panel” from the “Settings” menu.
  3. Open “Regional and Language Options;” the list should be alphabetized so look under “R.”
  4. Click on the “Languages” tab near the top of the window.
  5. Click on “Details” which will be a button on the right side of the window, near the top; this will open a new window.
  6. Click on “Add,” a button on the right side of the window. This will open another window.
  7. In the new window, check the white box titled “Keyboard layout/IME.” This will allow you to select from a drop-down menu. Open the menu and select “United States – International;” the languages are alphabetized so look under “U.”
  8. After “United States – International” is selected, hit “OK” at the bottom of that window. (Note: it is not necessary to click “Apply” before hitting “OK.”)
  9. Click “OK” in the “Text Services and Input Language” window. (Again, there is no need to click “Apply.”)
  10. Click “OK” at the bottom of the “Regional and Language Options” window.
  11. A small keyboard symbol will appear in the bottom right of your screen. This allows you to choose which keyboard layout you would like to use. Click on it and select “United States – International” to use the international keyboard setting. You can switch back to “English (United States)” at any time.
  12. It is important to note that in Windows, you must select the international keyboard for each program in which you would like to use it. For example, if you need to type a document in Word using the international keyboard, select “United States – International” from the keyboard icon at the bottom of your screen. If you then use the Internet, you must reselect “United States – International” to use that layout on the Internet.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

Printers in the Digital Media Lab

There are several printers available in the Digital Media Lab:

  • HP DesignJet 500 – 42″ wide-format color inkjet – classwork use only
  • Epson 4800 wide-format photo inkjets x2 – matte and photo black – Photography department use only
  • Epson Stylus Pro 9880 – 42″ wide-format color printer – Visual Arts and Photography department use only
  • HP color laserjet – 45 cents/page
  • HP black & white laserjet – 5 cents/page

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, printing, staff, student

Faculty Accounts

Issuance of Computer Accounts

All members of the Sarah Lawrence College faculty are provided with accounts on the mail server and academic network. Services associated with these accounts include email, file storage space on the network, and remote access to electronic library resources.

More…

Topics: faculty, learn, policies

Scheduling Electronic Classrooms

To request use of an E-Classroom (including Heimbold 209A), please contact the Office of College Events at x2411, or email College Events. Include dates, times, and any technical requirements in the request.

Topics: classrooms, faculty, learn, student

Scanning

Below are basic and advanced scanning instructions.  Basic scans can be done in the Library Lab; for advanced scanning, go to the Heimbold Digital Media Lab.

More…

Topics: digital media lab, faculty, heimbold, labs, learn, staff, student

Digital Media Lab

Located in Heimbold 209, the Digital Media Lab is your resource for digital art. Whether you are working with images, animation, video, sound, 3D modeling and animation, or scanning and printing, we have the facilities and support to help you get it done.

While priority is given to art classwork, the Digital Media Lab is open to the entire academic community.

The Lab has 12 workstations. The Classroom (209A) has 15 student stations and a teacher station.

For more details on what we have to offer, see our equipment list and printer information.

See also: lab hours, digital photo basics, scanning.

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, printing, staff, student

SLC’s Academic Network

Sarah Lawrence College’s Academic Network provides access to the Internet and other online resources. If you do not own a computer, you may use PCs, Macs, and printers located in the library and Heimbold Visual Arts Center. Use of the SLC network and SLC computers are governed by the Acceptable Use Policy.

To access the SLC network, you will need a SLC network account. Incoming students will be provided network credentials during the summer prior to orientation or at orientation. Usernames and passwords will not be changed in an arbitrary manner at any time by SLC staff. Under no circumstances will network credentials or email addresses be provided over the phone.

Topics: backup, faculty, h drive, learn, network storage, policies, student

Using the Greek Keyboard Viewer in OS X

The Keyboard Viewer Set Up

  1. Click on the apple in the top left corner of your screen; select “System Preferences” from the drop-down menu.
  2. Click and open “International,” which is located under the heading “Personal.”
  3. Click “Input Menu,” located towards the top of the window; after clicking this you will see a list of languages.
  4. Above the languages, at the top of the menu, check “Keyboard Viewer.” Once it is selected, you may close the window.
  5. Click on the American flag at the top right corner of your computer screen; this will produce a drop-down menu. From this menu, select “Show Keyboard Viewer.” An image of the keyboard you are using will appear on the screen, and should stay on top of any program you are using, so that you can see it and type at the same time.
  6. To close the Keyboard Viewer, you may select “Hide Keyboard Viewer” from the drop-down menu under the flag, or you may simply click the red ‘X’ at the top left corner of the Keyboard Viewer.
  7. You can make it reappear at any time by selecting “Show Keyboard Viewer” from the drop-down menu under the flag symbol at the top right corner of your computer screen.

Character Palettes Set Up
An alternative to typing with the Greek keyboards is using a character palette. The set-up process is almost identical to that of the keyboards:

  1. Click on the apple in the top left corner of your screen; select “System Preferences” from the drop-down menu.
  2. Click and open “International,” which is located under the heading “Personal.”
  3. Click “Input Menu,” located towards the top of the window; after clicking this you will see a list of languages.
  4. Check the box to the left of ‘Character Palette.’
  5. Once you have selected the palette, you may close the window.
  6. If this is the first International keyboard you have added an American flag will appear in the top right corner of your screen. Clicking on this icon will produce a drop-down menu. Select ‘Show Character Palette.’
  7. A floating pop-up window will appear with many palettes available for use; the palettes will be listed on the left hand side of the window, while the right-hand side will show the characters of the selected palette. Scroll through the list of palettes. Select ‘Greek.’

Usage

  1. Click on the American flag in the top right corner of your screen. If this flag is not visible, see set-up instructions above. Clicking on the flag icon will produce a drop-down menu. Select ‘Show Character Palette’ from this menu. A floating pop-up window will appear with many palettes available for use; the palettes will be listed on the left hand side of the window, while the right-hand side will show the characters of the selected palette. Scroll through the list of palettes. Select ‘Greek.’
  2. Once the palette displays the Greek alphabet, you may select each character individually by clicking on its image on the palette. Once you have selected the character you need, push ‘insert,’ located at the bottom right of the palette. The character will appear in your document wherever the cursor is currently located.
  3. The Greek palette does not work in conjunction with the American keyboard. If you type ‘d,’ while the palette window is open, ‘Δ’ will not appear unless your keyboard is set to Greek (see instructions to use Greek keyboards above). To use a character while typing with the American keyboard, you must manually select it from the palette.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

Sophos Anti-Virus OS X

About Sophos Anti-Virus

Sophos Anti-Virus is free to install for current faculty, and staff. These instructions apply only to Mac OS X.

More…

Topics: antivirus, faculty, fix, learn, staff, student

Webmail

SLC email (web mail) is available through any web browser. Go to mail.slc.edu. (Faculty and staff only; students use Gryphon Mail.)

Your password must be at least 6 characters in length and should include one numerical or special character. See Password Requirements.

POP3 – Incoming and Outgoing mail is limited to 10 MB (includes text and attachments).
Webmail – Incoming and Outgoing mail is limited to 2 MB (includes text and attachments).

See also Spam Filter.

Topics: email, faculty, learn, staff, student

Using the Keyboard Viewer in OS X

  1. Click on the apple in the top left corner of your screen; select “System Preferences” from the drop-down menu.
  2. Click and open “International,” which is located under the heading “Personal.”
  3. Click “Input Menu,” located towards the top of the window; after clicking this you will see a list of languages.
  4. Above the languages, at the top of the menu, check “Keyboard Viewer.” Once it is selected, you may close the window.
  5. Returning to the drop-down menu below the American flag, you can now select “Show Keyboard Viewer.” An image of the keyboard you are using will appear on the screen, and should stay on top of any program you are using, so that you can see it and type at the same time.
  6. To close the Keyboard Viewer, you may select “Hide Keyboard Viewer” from the drop-down menu under the flag, or you may simply click the red ‘X’ at the top left corner of the Keyboard Viewer.
  7. You can make it reappear at any time by selecting “Show Keyboard Viewer” from the drop-down menu under the flag.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

Academic Discounts

Help Desk are pleased to offer educational discounts on Dell and Apple equipment and various software to members of the SLC community. Review the Acceptable Use Policy and then use the links below to purchase desktop and notebook computers, software, and peripherals.

Hardware

http://www.slc.edu/dell

http://tinyurl.com/slclenovo

http://www.slc.edu/apple

Software

http://govconnection.com/sarahlawrence

* You will need to create a govconnection account to browse their catalog.

http://www.journeyed.com

http://www.microsoft.com/student

Topics: discounts, faculty, learn, recommendations, staff, student

Specific Keyboard Concerns in OS X

I want accent marks but don’t need another language keyboard/Using the International Keyboard on OSX…

  • If you do not wish to change your keyboard layout, you can type most of the common accent marks using the Alt keys in the standard United States keyboard layout. To see where the accent marks are placed on the keyboard, press either Alt key while using the “Keyboard Viewer” program. This method is Mac’s closest equivalent to the PC ‘United States-International’ keyboard.

Keyboard viewer in Office 2004 in 10.4.x…

  • If you have Mac 10.5, the Keyboard Viewer will work at all times. Unfortunately, in Mac 10.4, there is an error in Microsoft Word that prevents the Keyboard Viewer from showing the correct layout when in Word. This does not affect users with Microsoft Word 2008. If you are using an older version of Word, the Keyboard Viewer only shows the U.S. layout while using Word. When using a different keyboard layout, the correct layout can be seen in all other programs, or by clicking on the desktop. For more information, see Frequently Asked Questions for OS X.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, staff, student

International and Language Specific Keyboards

The following instructions describe how to set-up international and specific language keyboards for typing in and using accents and characters of a non-English language.

Windows

Set-up Instructions

International (XP)
International (Vista)
Russian (XP)

Greek (XP)

Specific Concerns

Notes on how to enable specific language keyboard, using quotation marks and apostrophe keys with the International Keyboard, etc.

Keyboard Layout Images

International
French
German
Italian
Russian
Spanish
Spanish (Latin America)

Greek

Frequently Asked Questions

XP
Vista

Mac OS X

Set-up Instructions

French, German, Italian, Russian, Spanish (10.4 & 10.5)

Greek

Specific Concerns

Notes on how to make accent marks while using  the US keyboard, using another language keyboard
keyboard viewer in Office 2004 in 10.4.x, etc.

Keyboard Layout Images

How to use the keyboard viewer
Opening the keyboard viewer allows you to see the selected keyboard layout.
(French, German, Italian, Spanish)

French
German
Italian
Russian

Spanish

Greek

Frequently Asked Questions

10.4
10.5

Topics: email, faculty, languages, learn, staff, student

Computer Labs and Classrooms

Sarah Lawrence College has two public computer labs. In the Library, there are 36 iMacs running Windows XP and OS X located in the lobby. The Digital Media Lab and classroom in the Heimbold Visual Art Center have 12 and 16 Macs, respectively.

Microsoft Office (Word, Excel, Powerpoint, and Access) and web browsers are installed on all public computers. You can get your email via the web. The Digital Media Lab has additional art software installed.

In addition to the public computer labs, SLC has a number of classrooms that will accommodate computer use while teaching. For more information on SLC computing facilities, click one of the following links:

Public Computer Labs
Library Lab
Heimbold Digital Media Lab

Teaching Facilities
Library Electronic Classrooms
Heimbold Digital Classroom
Other Classrooms

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, staff, student