Help Desk and
Academic Computing

Email

There are two separate email systems at SLC.

Students use Gryphon Mail by going to gm.slc.edu.  (You can also use a mail client application; see Google’s Help Center.)

Faculty and staff use SLC Webmail by going to mail.slc.edu. (You can also use a mail client application; see Email Client Configuration.)

Topics: email, faculty, fix, learn, staff, student

Contact

The Help Desk and Academic Computing are located in the lower level of the Library.

If you’re having computer trouble, contact the Help Desk!  Call 914-395-2460, email hd@slc.edu, or fill out the online form here.  Faculty, students and staff are all welcome.

Help Desk hours: Monday-Friday 9-9 (Summer, M-F 9-5).

For advice, planning, budgeting, classroom and departmental technology consultations, contact Academic Computing!  Call 914-395-2460 or email Gary, Brenda or Eli directly.

Academic Computing hours:  Monday-Friday 9-5.

For workshops and training information, email workshops@slc.edu.

Topics: contact, email, faculty, fix, help desk, learn, staff, student

Gryphon Mail FAQs

1. What is the new SLC Webmail?
2. When will my Gryphon Mail account be available?
3. How do I access Gryphon Mail?
4. What is my Gryphon Mail username?
5. What is my Gryphon Mail temporary password?
6. I do not know my SLC ID number. What should I do?
7. I am unable to log on to Gryphon Mail.
8. What will happen to all my mail in SLC Webmail?
9. How long will the migration process take?
10. How do I import my address book to Gryphon Mail from SLC Webmail?
11. How will I get the word out that my email address has changed?
12. What will happen to email sent to my @slc.edu address?
13. Can I change my password in Gryphon Mail?
14. I forgot my Gryphon Mail password, can it be changed/reset?
15. Can I still log on to SLC Webmail after my account is migrated to Gryphon Mail?
16. What will happen to mail on SLC Webmail?
17. Can I POP my mail using a mail program (Apple Mail, Outlook, Thunderbird, etc.)?

More…

Topics: email, fix, learn, student

Password Requirements

Effective fall 2006 all passwords on the Academic Network must be a minimum of 6 characters in length and should include one numeral or special character.

Some suggestions include:

• Make the Password at Least Six Characters Long – The longer the password is, the better.
• Mix Upper and Lower Case Letters – Passwords are case-sensitive.
• Mix Letters and Numbers – Add numbers to passwords, especially in the middle (not just at the beginning or the end).
• Include Non-Alphanumeric Characters – Special characters such as &, $, and > are acceptable.
• Pick a Password You Can Remember – The best password in the world does you no good if you forget it.

Topics: backup, email, faculty, fix, h drive, learn, network storage, policies, student

Email Client Configuration

The Help Desk assists faculty and staff with the configuration of the email clients Microsoft Outlook 2003 and Apple Mail to send and receive SLC email only.

The Help Desk does not support the configuration of personal email clients such as Outlook Express, Thunderbird, or Entourage, and does not support any mail applications for students.

Use the following information to configure your email client:

• POP Server/Incoming Mail Server: mail.slc.edu
• SMTP Server/Outgoing Mail Server: mail.slc.edu *

*The SMTP server (mail.slc.edu) will only work on the SLC network. Contact your ISP to obtain their SMTP server to send mail when off campus.

Under “Advanced Settings,” please make sure the option to Leave a Copy of Message on Server is checked to ensure that a backup of your emails still exist. This setting will be located in different places depending on the E-Mail client you wish to use.

Topics: email, faculty, fix, learn, staff, student