Before the newest version of Sophos Anti-Virus is installed, Sophos Remote Update must be uninstalled. The functions of this application are taken over by the new version of Sophos Anti-Virus. If a blue sun shaped icon appears in the system tray (next to the clock) then Sophos Remote Update is installed and the following steps must be followed:
Topics: antivirus, faculty, fix, learn, sophos, staff, student
In order to access the campus wireless network, this form must be filled out and submitted. You will need your computer (or simply your MAC Address). Within about 24 hours you will be added to our database, and your computer will automatically detect the wireless network, named "SLC WLAN."
Topics: faculty, fix, learn, policies, staff, student, wireless
There are two separate email systems at SLC.
Students use Gryphon Mail by going to gm.slc.edu. (You can also use a mail client application; see Google’s Help Center.)
Faculty and staff use SLC Webmail by going to mail.slc.edu. (You can also use a mail client application; see Email Client Configuration.)
Viruses are programs that run on your computer without your consent and/or knowledge and which do undesirable things. Some infect or delete files, causing your computer to stop functioning or destroying years of work. Others send copies of themselves to everyone in your email address book. There are thousands of viruses with different behaviors.
Topics: antivirus, faculty, fix, learn, sophos, spam, staff, student
Malware is software designed to infiltrate or damage a computer system, without the owner’s consent. This includes viruses, worms, scripts, and other “infections” your computer might be suffering from.
First, make sure you have installed antivirus software. SLC provides Sophos Anti-Virus for Windows and for OS X free to install and update for all current SLC students, faculty, and staff. Learn more about viruses.
Stay up to date automatically by enabling automatic updates for XP and OS X (Software Update). This will help keep your machine free of viruses and malware.
Windows XP users make sure your firewall is enabled.
Protect yourself against other forms of malware. We recommend Spybot and Ad-Aware for all Windows operating systems.
Be cautious online. Do not click OK in every window. Many pop-ups look like legitimate warnings. Learn to spot a virus hoax.
Topics: antivirus, faculty, fix, learn, sophos, staff, student
Effective fall 2006 all passwords on the Academic Network must be a minimum of 6 characters in length and should include one numeral or special character.
Some suggestions include:
Topics: backup, email, faculty, fix, h drive, learn, network storage, policies, student
The Help Desk assists faculty and staff with the configuration of the email clients Microsoft Outlook 2003 and Apple Mail to send and receive SLC email only.
The Help Desk does not support the configuration of personal email clients such as Outlook Express, Thunderbird, or Entourage, and does not support any mail applications for students.
Use the following information to configure your email client:
*The SMTP server (mail.slc.edu) will only work on the SLC network. Contact your ISP to obtain their SMTP server to send mail when off campus.
Under “Advanced Settings,” please make sure the option to Leave a Copy of Message on Server is checked to ensure that a backup of your emails still exist. This setting will be located in different places depending on the E-Mail client you wish to use.
SLC’s wireless network is available in most of the locations on campus where classes are taught. See the FAQ.
Network cards must comply with the standards 802.11b or 802.11g to obtain wireless access. Wireless cards must be registered before accessing the SLC wireless network.
Non-SLC based wireless networks are NOT allowed on campus.
For more information, see Wireless FAQ.
Topics: faculty, fix, learn, policies, staff, student, wireless
Using the Windows XP firewall can help keep hackers, viruses, and worms from gaining access to your computer. The firewall works by simply denying access to your computer from requests coming from outside computers. It will not protect you from Internet traffic that you initiate from your computer.
Topics: antivirus, faculty, fix, learn, sophos, staff, student
Please use this form to request assistance from or give feedback to the SLC Help Desk.
Note: This guide applies ONLY to the following:
You may also view the full manual in PDF form.
The Help Desk and Academic Computing are located in the lower level of the Library.
If you’re having computer trouble, contact the Help Desk! Call 914-395-2460, email hd@slc.edu, or fill out the online form here. Faculty, students and staff are all welcome.
Help Desk hours: Monday-Friday 9-9 (Summer, M-F 9-5).
For advice, planning, budgeting, classroom and departmental technology consultations, contact Academic Computing! Call 914-395-2460 or email Gary, Brenda or Eli directly.
Academic Computing hours: Monday-Friday 9-5.
For workshops and training information, email workshops@slc.edu.
Topics: contact, email, faculty, fix, help desk, learn, staff, student
To keep your OS X computer up-to-date and free of malware, run Apple’s Software Update.
Topics: antivirus, faculty, fix, learn, sophos, staff, student
Help Desk does not repair non-SLC-owned computers. The following companies provide computer repair services. This list is provided as a courtesy only; we do not recommend any company, nor do we have any agreements or discounts. Refer to the ‘Legend‘ at the bottom for an explanation of the information listed.
Topics: faculty, fix, help desk, recommendations, staff, student
Sarah Lawrence College has recently deployed the latest version of Sophos Anti-Virus. This program is free to install and update for all current SLC students, faculty, and staff. These instructions apply only to Windows 2000, XP, and Vista operating systems.
Topics: antivirus, faculty, fix, learn, sophos, staff, student
We recommend bringing an ethernet cable that is at least 15 feet long, to ensure access to the wall jack.
Topics: backup, fix, h drive, learn, network storage, student
Before you install Sophos Anti-Virus, you must uninstall any other antivirus application on your computer, for example Norton, McAfee, AVG, etc. To uninstall one of these programs in preparation for installing Sophos, follow these directions:
Topics: antivirus, faculty, fix, learn, sophos, staff, student
Sarah Lawrence College has recently deployed the latest version of Sophos Anti-Virus. This program is free to install and update for all current SLC students, faculty, and staff.
These instructions apply only to OS X.
Topics: antivirus, faculty, fix, learn, sophos, staff, student
This notice serves as a reminder of the discontinuation of the WebBoard system. Be advised that no new WebBoards will be created for Fall 2008, nor will new members be added to existing boards.
Also, WebBoard will no longer be available after December 19, 2008. This means that before that date all messages and files that you wish to preserve from WebBoard must be saved on your computer. Summer provides a good opportunity to take a look through your past WebBoards and begin saving any materials you need, if you have not already.
Remember that Academic Computing and the Help Desk are available all summer to assist with this transition process. If you would like instructions for backing up your files from WebBoard, please contact the Help Desk online or x2460. If you are still currently using WebBoard and would like to be introduced to the features within MySLC, please contact Emily Sharp at esharp@slc.edu or x2464 to set up an appointment.
We will be sending reminders to all faculty and staff periodically as the December date approaches.
Your network or H: drive (a.k.a. home directory) is a mapped drive on SLC3, which is one of the College’s servers. It behaves like a hard drive, allowing you to save files to it. On campus, the address for a person’s network drive is:
Topics: backup, faculty, fix, h drive, learn, network storage, staff, student
If you are getting too much spam, or if you are missing an email that you expected, check the spam filter. We use the “PureMessage” system to help protect SLC Webmail from junk email and spam. You can use it to reduce spam and to recover messages mistakenly marked as spam.
