New SLC Student and Parent Tech Guide

If you have any questions that are not answered here please search this website or contact the Help Desk.

WIRELESS:
The SLC Wireless network can only be accessed while on campus.

Complete this form to access the SLC Wireless network:

http://pages.slc.edu/~support/article/wireless-access-request-form

ETHERNET:
The Help Desk suggests an Ethernet cable length of 15 feet, or longer.

JOBS:
All positions available in the Help Desk are posted on MySLC.

DISCOUNTS & RECOMMENDATIONS:
SLC has teamed up with Apple & Dell to make laptops, software, etc. available to you at discounted prices.

Click here to read our ‘Suggested Minimum Specifications for New Computers’:
http://pages.slc.edu/~support/tag/recommendations

While shopping the Apple site you will see the discounted price. While browsing the Dell site you will not see the discounted price until you check out.

Please Note – You must use the code provided at the front page of the Dell Store.

Apple Store – http://slc.edu/apple
Dell Store – http://slc.edu/dell

PERSONAL STORAGE SPACE:
Student email, Gryphon Mail, has over 7GB of storage for email, Word documents, PDFs, etc.

USB Keys or Thumb Drives, CD-R’s, and CD-RW’s, and are very popular and inexpensive media to save and transport data.

ON CAMPUS STORAGE SPACE:
Each student has 100 MB of space on the network. Files saved to your H: Drive are available to any properly configured computer on campus, or can be accessed via FTP. Files are backed up nightly.

Details can be found here:

http://pages.slc.edu/~support/tag/h-drive

WEB PAGE SPACE:
Students may use the school server pages.slc.edu for website development.

Details can be found here:

http://pages.slc.edu/~support/tag/websites

PRINTING & SCANNING:
Please refer to the following link for details on each of these items:

http://pages.slc.edu/~support/tag/printing

SOFTWARE:
The Library Computer Lab has the following:

http://pages.slc.edu/~support/article/library-pc-lab

The Heimbold Visual Arts Center lab has the following:

http://pages.slc.edu/~support/article/digital-media-lab

CONTACT INFORMATION:
Help Desk
hd@slc.edu
914-395-2460

1. Computer Nerds, Inc jump to info
2. Computer Tutor @ PCI and TeamLogic IT jump to info
3. Corporate Computer Solutions jump to info
4. Custom Computers and Repair jump to info
5. DoctorMac jump to info
6. Geeks On Call jump to info
7. GeekSquad jump to info
8. LaptopRescue.comjump to info
9. R & R Computer Service jump to info
10. MacService / ThinkpadService jump to info
11. Firedog jump to info
12. Mount Vernon Computers jump to info

Computer Nerds, Inc

• Address – 441 Bronxville Rd, Bronxville, NY
• Phone – 914-779-7952
• Hours – 8:30 am to 7pm (answering phone)
• Email – info@thecomputernerdsinc.com
• Website -http://www.thecomputernerdsinc.com
• Service Type – On-site
• Windows – Yes
• OS X – ‘will not guarantee anything’7.4
• Rate – $130/hour + parts
• Discount – Talk to Jim Minovich (owner)
• Pick up – Yes (Free)
• Drop off – Yes (Free)
• Notes – Will make house calls.

Computer Tutor @ PCI and TeamLogic IT

• Address – Westchester
• Phone – 914-337-1700, 914-337-8400
• Hours – Vary.
• Email – ctpci94@aol.com
• Website – http://www.computertutorpci.com andhttp://www.teamlogicit.com
• Service Type – on-site
• Windows – Yes
• OS X – Yes
• Rate – $95/hour + parts
• Discount – Will probably discount 10-20%, could set up a meeting with owner.
• Pick up – Yes (Free)
• Drop off – Yes (Free)
• Notes – Does house calls all over the area.

Corporate Computer Solutions

• Address – 55 Halstead Avenue Harrison, NY 10528
• Phone – 914-835-1105
• Hours – 9-5
• Email – Winston Henry whenry@corporatecomputersol.com
• Website – http://www.corporatecomputersol.com
• Service Type – On-site
• Windows – Yes
• OS X – No
• Rate – $80/hour, 1 hr minimum
• Discount – None.
• Pick up – Yes
• Drop off – Yes
• Notes – n/a

Custom Computers and Repair

• Address – Yonkers
• Phone – 914-374-0917
• Hours -
• Email – tom@customcomprepair.com, mobile@yonkerspcrepair.com
• Website – http://www.customcomprepair.com
• Service Type – On-site
• Windows – Yes
• OS X -
• Rate – $75-$125/hour + parts
• Discount – $50-$100/hour + parts (for SLC)
• Pick up – Yes (Free)
• Drop off – Yes (Free)
• Notes -Does house calls. IrishMidak on AIM. Low price: software installation (non-OS), simple hardware installation. High price: data recovery, serious virus trouble.

DoctorMac

• Address – 20 North Ave, Larchmont, NY 10538
• Phone – 914-834-8810
• Hours -
• Email – lou@doctormacny.com
• Website -www.doctormacny.com
• Service Type – On-site
• Windows – No
• OS X – Yes
• Rate -
• Discount -
• Pick up -
• Drop off -
• Notes -

Geeks On Call

• Address – World Headquarters
  814 Kempsville Road, Suite 106
  Norfolk, VA, USA 23502
• Phone – 800-905-GEEK
• Hours -Monday to Friday 8 to 12am. Sunday 10-7
• Email – shana.keith@porternovelli.com
• Website -http://www.geeksoncall.com/
• Service Type – On-site
• Windows – Yes
• OS X – Yes
• Rate – $165 for first hour for networked computer, + $120/additional hour, or $30 per quarter hour. Diagnostic calls: $79/first 15 minutes, after that, shifts to hourly or flat rate depending on computer. Hardware installation flat rate: $165 for 1^st part, $65 for each additional.
• Discount – No
• Pick up – No
• Drop off – No
• Notes – All work will take place on-site. Technicians A+ certified. Generally enterprise-level services.

GeekSquad

• Address – Best Buy 555 E Sandford Blvd
• Mount Vernon, NY 10550
• Phone (914) 664-4425
• Phone – 1-800-GEEK-SQUAD
• Hours – Vary
• Email -info@bestbuy.com
• Website -www.geeksquad.com
• Service Type -
• Windows – Yes
• OS X – Yes
• Rate -http://www.geeksquad.com/pricing/default.aspx#section1 (price list)
• Discount – No
• Pick up -
• Drop off -
• Notes -

LaptopRescue.com

• Address – 912 W Isabella St, Salisbury, MD 21801
• Phone – 800-574-7642
• Hours – M-F 9am-6pm Eastern
• Email -http://www.laptoprescue.com/contactus.php
• Website -http://www.laptoprescue.com
• Service Type – Mail-in laptop only. East Coast and West Coast centers.
• Windows – Yes
• OS X – No
• Rate – No more than $149 plus parts. Diagnostic free with repair; without, may cost $29.95. Quotes free, up front, before work begun. See below.
• Discount – None
• Pick up – n/a
• Drop off – n/a
• Notes – Service HP, Dell, ThinkPad, Toshiba, Sony, Fujitsu, Alienware, Acer, Asus, Panasonic, Gateway, and Compaq. No fix = no charge. Better Business Bureau certified.

R & R Computer Service

• Address – PO BOX 728 Yonkers NY 107084
• Phone – 914-422-1804 or 888-randr99
• Hours – 24/7
• Email – raimonj@randrservice.com
• Website -http://www.randrservice.com(WEBSITE CURRENTLY DOWN)
• Service Type – On-site
• Windows – Yes
• OS X – Yes
• Rate – $110 for a call including 1 hour, plus $90/hour after.
• Discount – $85/$75 for students/schools.
• Pick up – Yes
• Drop off – Yes
• Notes – No fix = no charge.

MacService / ThinkpadService

• Address – 3034 Scott Blvd., Santa Clara, CA 95054
• Phone – 877-622-3473 or 408-855-0010
• Hours – 9-5 (west coast)
• Email -orders@macservice.com
• Website -http://www.macservice.com or http://www.thinkpadservice.com
• Service Type – Mail-in laptop only.
• Windows – Yes
• OS X – Yes
• Rate – Fixed prices, which include parts, shipping, box, and labor.
• Discount – Education Program allows for discounts, free estimates, free shipping. Can sign up online.
• Pick up – No
• Drop off – No
• Notes – Services Apple, HP, Dell, ThinkPad, Toshiba, Sony, Fujitsu, Alieneare, Acer, Asus, Panasonic, Gateway, and Compaq. Better Business Bureau certified.

Firedog

• Address – Circuit City, 750 Central Park Avenue, Yonkers, NY 10704 next to the Cross County Shopping Center
• Phone – 800-fire-dog or 914-969-1629
• Hours – 1am Eastern Time Closes.
• Email -customercare@firedog.com
• Website -http://www.firedog.com/
• Service Type – In-store, on-site, remote/online, phone
• Windows – Yes
• OS X – No
• Rate -http://www.firedog.com/pcs_all.html
• Discount – None. Can sign up online for special offers.
• Pick up – No
• Drop off – No
• Notes – n/a

Mount Vernon Computers

• Address – 1455 Route 22, Wingdale, New York, 12594, Mount Vernon, NY 10550
• Phone – 914-439-7118
• Hours – 9 – 5.
• Email -info@mountvernoncomputers.com
• Website -http://www.mountvernoncomputers.com/
• Service Type – On-site.
• Windows – Yes
• OS X – Yes
• Rate – $65 an hour.
• Discount – On enquiry discount can be set up.
• Pick up – Yes
• Drop off – Yes
• Notes – n/a

LEGEND

Company Name

• Address – Address (if applicable)
• Phone – phone number (if applicable)
• Hours – M, T, W, Th, F, Sa, Su
• Email – address or contact page (if applicable)
• Website – company web site
• Service Type – In-store, on-site (aka house call), remote/online, phone, mail-in
• Windows – Yes (supported) No (not-supported)
• OS X – Yes (supported) No (not-supported)
• Rate – Hourly/Flat rate information
• Discount – Education/SLC discount information (if applicable)
• Pick up – Company will pick up computer (cost if applicable)
• Drop off – Company will drop off computer (cost if applicable)
• Notes – Any additional information.

High Speed Internet Options

Time Warner Road Runner
1-866-520-5983

Optimum Online
1-888-467-8468

EarthLink
(Cable, DSL, and Dial-Up)
1-800-327-8454

Verizon DSL
1-877-483-5898

Verizon Fios
1-888-933-3331

Dial-up Conections (long distance charges may apply)

MetConnect Free Dial-up Connection

DialupForFree (in Connecticut only)

MetConnect Access Numbers:
212-359-2000, 347-562-0000, 516-630-2000, 631-236-0000, 646-496-0000, 845-727-9001, 914-595-8001

DialupForFree Access Numbers:
308-344-9890, 308-344-9891

If you’re having computer trouble, contact the Help Desk!  Call 914-395-2460, email hd@slc.edu, or fill out the online form here.  Faculty, students and staff are all welcome.

Help Desk hours: Monday-Thursday 9-9, Friday 9-5 (Summer, M-F 9-5).

For advice, planning, budgeting, classroom and departmental technology consultations, contact Research & Instructional Technology Services (RITS)  Call 914-395-2474 or email Gary directly.

RITS hours:  Monday-Friday 9-5.