Help Desk

at Sarah Lawrence College

Digital Media Lab

Located in Heimbold 209, the Digital Media Lab is your resource for digital art. Whether you are working with images, animation, video, sound, 3D modeling and animation, or scanning and printing, we have the facilities and support to help you get it done.

While priority is given to art classwork, the Digital Media Lab is open to the entire academic community.

The Lab has 12 workstations. The Classroom (209A) has 15 student stations and a teacher station.

For more details on what we have to offer, see our equipment list and printer information.

See also: lab hours, digital photo basics, scanning.

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, printing, staff, student

Printer and Scanner Recommendations

Students may print and scan in the Library computer labs. While some students choose to bring their own printer or scanner, Help Desk does not support personal printers or scanners.

For additional information on public printing, please read the Printer FAQs.

Topics: learn, printing, recommendations, student

Printing in the Library

How to print in the Library Lab:

  • On the menubar choose ‘File’ then ‘Print’
  • Select ‘library2′ or ‘library3′
  • Click ‘OK’
  • Go to the printer you selected and, on the monitor, double click your print job noted by your username & the file name
  • Swipe your SLC ID card through the card-swipe
  • The print job will disappear from the screen once it is sent to the printer

Topics: faculty, learn, printing, staff, student

Printing FAQ

  1. How many pages do I have available per semester/year?
  2. How much does it cost to print or copy a page on campus?
  3. How do I use the Pay-for-Print station?
  4. How do I use my ID card for copying?
  5. How do I add to my/check my remaining balance?
  6. Will I be charged twice if I swipe my card more than once at the print release station?
  7. Is color printing available?
  8. When I swipe my card at a copy terminal it only gives me 500 copies. What’s going on?
  9. Is wireless printing available?
  10. Whom do I speak to if the printer has no paper, no ink or is not working properly?
  11. Nothing came out of the printer after I swiped my card and my balance is lower now or the pages that were produced were not printed correctly. What are my options?
  12. Why do I have different amounts available at different locations that accept my Sarah Lawrence ID card?
  13. When will my all my print/copy credits be removed?
  14. How do I print during the summer?

More…

Topics: faculty, fix, learn, printing, staff, student

Printers in the Digital Media Lab

There are several printers available in the Digital Media Lab:

  • HP DesignJet 500 – 42″ wide-format color inkjet – classwork use only
  • Epson 4800 wide-format photo inkjets x2 – matte and photo black – Photography department use only
  • Epson Stylus Pro 9880 – 42″ wide-format color printer – Visual Arts and Photography department use only
  • HP color laserjet – 45 cents/page
  • HP black & white laserjet – 5 cents/page

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, printing, staff, student

Heimbold Digital Media Lab Manual

Download a PDF version of the Heimbold Digital Media Lab Manual.

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, printing, student

Technology FAQs

New SLC Student and Parent Tech Guide

If you have any questions that are not answered here please search this website or contact the Help Desk.

WIRELESS:
The SLC Wireless network can only be accessed while on campus.

Complete this form to access the SLC Wireless network:

http://pages.slc.edu/~support/article/wireless-access-request-form

ETHERNET:
The Help Desk suggests an Ethernet cable length of 15 feet, or longer.

JOBS:
All positions available in the Help Desk are posted on MySLC.

DISCOUNTS & RECOMMENDATIONS:
SLC has teamed up with Apple & Dell to make laptops, software, etc. available to you at discounted prices.

Click here to read our ‘Suggested Minimum Specifications for New Computers’:
http://pages.slc.edu/~support/tag/recommendations

While shopping the Apple site you will see the discounted price. While browsing the Dell site you will not see the discounted price until you check out.

Please Note – You must use the code provided at the front page of the Dell Store.

Apple Store – http://slc.edu/apple
Dell Store – http://slc.edu/dell

PERSONAL STORAGE SPACE:
Student email, Gryphon Mail, has over 7GB of storage for email, Word documents, PDFs, etc.

USB Keys or Thumb Drives, CD-R’s, and CD-RW’s, and are very popular and inexpensive media to save and transport data.

ON CAMPUS STORAGE SPACE:
Each student has 100 MB of space on the network. Files saved to your H: Drive are available to any properly configured computer on campus, or can be accessed via FTP. Files are backed up nightly.

Details can be found here:

http://pages.slc.edu/~support/tag/h-drive

WEB PAGE SPACE:
Students may use the school server pages.slc.edu for website development.

Details can be found here:

http://pages.slc.edu/~support/tag/websites

PRINTING & SCANNING:
Please refer to the following link for details on each of these items:

http://pages.slc.edu/~support/tag/printing

SOFTWARE:
The Library Computer Lab has the following:

http://pages.slc.edu/~support/article/library-pc-lab

The Heimbold Visual Arts Center lab has the following:

http://pages.slc.edu/~support/article/digital-media-lab

CONTACT INFORMATION:
Help Desk
hd@slc.edu
914-395-2460

Topics: backup, contact, digital media lab, discounts, email, h drive, heimbold, help desk, jobs, learn, policies, printing, recommendations, student, wireless