Help Desk and
Academic Computing

at Sarah Lawrence College

Quick and Easy Web Design with Contribute Handout

Contribute icon

This handout can also be downloaded in PDF format.

Interested in this workshop but missed it the first time around? Email us!

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Topics: faculty, learn, staff, student, workshop

Uninstall Other Anti-Virus Software

Before you install Sophos Anti-Virus, you must uninstall any other antivirus application on your computer, for example Norton, McAfee, AVG, etc. To uninstall one of these programs in preparation for installing Sophos, follow these directions:

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Topics: antivirus, faculty, fix, learn, staff, student

Digital Photography Basics

Larger flat images or anything 3-D or otherwise hard to scan must be photographed. You can take a picture with a film (analog) camera and then scan the resulting negative, slide, or print (see Scanning). But with sub-professional scanning equipment (like we have here in the DML) as well as imperfections in the process of exposing and developing film, you are likely to achieve better digital results by taking the photo with a digital camera.

More…

Topics: digital media lab, faculty, heimbold, labs, learn, staff, student

ACD’s Workshops and Info Sessions

The new Fall lineup of Academic Computing’s FREE workshops are here!

Whether it is art- and design- related software, classroom and lab technology, or new technology, these workshops are open to current SLC students, faculty, and staff. Unless otherwise noted in the workshop description, there are no prerequisites.

Workshops are limited in space so please RSVP to workshop@slc.edu with the date/time/workshop and your email address.

Subscribe to ACD’s Workshop Calendar with iCal, Outlook, or your Gryphon Mail Calendar by right clicking on the links below and copying each link location. Then paste the link in your iCal, Outlook, or Gryphon Calendar. Click here to find out how to subscribe using your Gryphon Calendar.

Subscribe to ACD’s Workshop Calender:

We are on Facebook too!  Join our Academic Computing Facebook group at www.new.facebook.com/group.php?gid=21151869169

Missed a workshop? Many handouts from Academic Computing workshops are now online. Check them out below to review what you learned or see what you missed.

Topics: faculty, learn, staff, student, workshop

Introduction to Excel Handout

Microsoft Excel Logo

Prepared by: Sean X. Luo – Help Desk Specialist, ext. 2460

This handout can also be downloaded in PDF format.

A more detailed handout including screenshots can be downloaded here

A blank spreadsheet with fake data that you can manipulate already created can be downloaded here

Most spreadsheets begin as a series of data that either you were given or created yourself.

  • Types of data include attendance records, personal finances, science experiments, etc.
  • You use Excel to manipulate this data, gain results, and create presentations of said data and results in meaningful ways.
  • Types of results include averages, sorting and classification, etc.

More…

Topics: faculty, learn, staff, student, workshop

Academic Computing and Help Desk Staff

Refresh this page to see other pictures.

portrait of Sha Fagan
Sha Fagan x2471
Director
sha (at) slc (dot) edu

Help Desk Academic Computing
Photo of jesus
Jesus M. Ayala x2458
Help Desk Manager
jayala (at) sarahlawrence (dot) edu
Photo of gary
Gary Ploski x2464
Assistant Director
gploski (at) slc (dot) edu
Photo of charlie
Charlie Kohles x2458
Help Desk Student Supervisor
ckohles (at) slc (dot) edu
Photo of emily
Emily Sharp x2464
Project Manager for Web Support
Photo of lillian
Lillian Ho x2458
Help Desk Classroom Support Specialist
lho (at) sarahlawrence (dot) edu
 
Photo of jon
Jon Hanford x2595
Help Desk Lab Support Specialist
jhanford (at) sarahlawrence (dot) edu

Topics: about, contact, faculty, learn, staff, student

MySLC

my.slc.edu is a password-protected area called a campus portal. Here, a wealth of information can be accessed. For example:

  • Campus events
  • Classifieds, Lost and Found
  • Bates menu
  • Information about administrative departments
  • Campus groups

For students

  • Course schedule and search
  • Course materials and communication in the Learning Management System
  • Student and faculty directories
  • Registration information and forms
  • Student Accounts
  • Evaluations
  • Transcript

For faculty

  • Course rosters
  • Faculty information
  • Donnee information
  • Submit evaluations and grades
  • Submit registration priorities
  • The Learning Management System
  • Faculty and student directories
  • Benefits information

For staff

  • GL account lookup
  • Benefits information

Topics: faculty, learn, staff, student

How do I get my own website (not hosted on SLC’s servers)?

Note: Academic Computing and Help Desk do not endorse any of the companies listed below. This article is provided for informational purposes only; we do not provide support for non-SLC web services, domain names, or hosting.

Each person’s needs on the web are different, so we recommend you take a look through each of the sections below to find the right fit for your needs and budget.

More…

Topics: faculty, learn, staff, student, websites

Basic to Intermediate Photoshop CS4 Handout

Prepared by: Brenda Grell; Instructional Technologist, ext. 2595

This handout can also be downloaded in PDF format.

The software mentioned in this handout is available in the Heimbold Digital Media Lab.
Updated 10/2009

How this handout is broken down: terms and step-by-step processes for each concept. Practice each technique with your own images.

Week One: Retouching, Resizing, & Saving Images

First launch Photoshop CS4 and open up an image one of these two ways:

    1) Go to File > Open
    or
    2) In the Control Panel of the workspace, click on the Br button (launches Bridge) and then navigate to the image you want to open in Photoshop.
    Control PanelPhotoshop Control Panel image

    Check out all of the other tools such as the Hand, Zoom, and Rotate View tools in the Control Panel. Also, there is the Arrange documents and Screen Modes buttons you can use to customize your layout.

Retouching Tools: Going in order of least to most control for retouching your image:

  1. Spot Healing Brush
  2. Healing Brush
  3. Clone Stamp

More…

Topics: digital media lab, faculty, heimbold, learn, staff, student, workshop

Copyright Information

The EDUCOM Code

Respect for intellectual labor and creativity is vital to academic discourse and this principle applies to works of all authors and publishers in all media. It encompasses respect for the right to acknowledgment, the right to privacy, and the right to determine the form, manner, and terms of publication and distribution.

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Topics: faculty, learn, policies, staff, student

Introduction to Outlook 2003 Handout

Microsoft Excel Logo

Prepared by: Sean X. Luo – Help Desk Specialist, ext. 2460

This handout can also be downloaded in PDF format.

SLC Email Account Settings:

  • You enter/modify these settings by going to Tools –> E-mail Accounts, then either “Add a new e-mail account” or “View or change existing e-mail accounts.”
  • Your Username is your email address WITHOUT the “@slc” in the end
  • Your Password is what you use to login to your WebMail
  • Incoming (POP3) and Outgoing (SMTP) Server: mail.slc.edu
  • Do NOT Log on using Secure Password Authentication (SPA)
  • Outgoing (SMTP) Server DOES NOT require Authentication
  • Incoming (POP3) Server Port: 110
  • Outgoing (SMTP) Server Port: 25
  • NEITHER requires SSL
  • Make sure “Leave a copy of message on the server” is checked, and DO NOT remove from Server

More…

Topics: email, faculty, learn, staff, student, workshop

Photoshop Elements for the Web Handout

Photoshop Elements icon

This handout can also be downloaded in PDF format.

Interested in this workshop but missed it the first time around? Email us!

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Topics: faculty, learn, staff, student, workshop

Free software

Some recommendations for free software:

Topics: faculty, learn, recommendations, staff, student

Mission Statement

Sarah Lawrence College Library and Academic Computing

Working in partnership with the faculty and the administration, the Library and Academic Computing seek to provide leadership in matters relating to information services. The Library and Academic Computing are charged with supporting the mission of Sarah Lawrence College and with fostering information literacy at the College by providing reference, bibliographic instruction, and consultations. The Library and Academic Computing are responsible for advising on new library technologies.

The Library and Academic Computing endeavor to make their resources available to students, faculty, and staff of the College in every reasonable manner possible. In addition, they are committed to extending the College’s access to resources through cooperative and consortial agreements. Care is taken to ensure that the Library and Academic Computing provide a hospitable environment for study so that no student should feel discouraged or reluctant to seek assistance.

Updated: February 24, 2006

Topics: about, faculty, learn, staff, student

Computer Labs and Classrooms

Sarah Lawrence College has two public computer labs. In the Library, there are 36 iMacs running Windows XP and OS X located in the lobby. The Digital Media Lab and classroom in the Heimbold Visual Art Center have 12 and 16 Macs, respectively.

Microsoft Office (Word, Excel, Powerpoint, and Access) and web browsers are installed on all public computers. You can get your email via the web. The Digital Media Lab has additional art software installed.

In addition to the public computer labs, SLC has a number of classrooms that will accommodate computer use while teaching. For more information on SLC computing facilities, click one of the following links:

Public Computer Labs
Library Lab
Heimbold Digital Media Lab

Teaching Facilities
Library Electronic Classrooms
Heimbold Digital Classroom
Other Classrooms

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, staff, student

Tips, Monetary Gifts, and Gratuities

The College adheres to an absolute policy that cash gifts, tips, and gratuities are not permitted for work performed in the normal course of one’s job on campus.

Topics: faculty, learn, policies, staff, student

Spam Filter

If you are getting too much spam, or if you are missing an email that you expected, check the spam filter. We use the “PureMessage” system to help protect SLC Webmail from junk email and spam. You can use it to reduce spam and to recover messages mistakenly marked as spam.

  1. Login & Password
  2. Subject Line & Keywords
  3. Preferences: Disabling, Languages, Outlook
  4. Blocked Mail
  5. Spam: Guidelines,Senders, Blocking
  6. More Info on PureMessage and Virus Protection
  7. False Positve

More…

Topics: email, faculty, fix, learn, spam, staff

Department Websites

Early Childhood Center
French
German
Human Genetics
Italian
Japanese
Modern Languages
Russian
Science
Science, Technology, & Society
Spanish
Theatre

Topics: faculty, faculty websites, learn, staff, student

Webmail

SLC email (web mail) is available through any web browser. Go to mail.slc.edu. (Faculty and staff only; students use Gryphon Mail.)

Your password must be at least 6 characters in length and should include one numerical or special character. See Password Requirements.

POP3 – Incoming and Outgoing mail is limited to 10 MB (includes text and attachments).
Webmail – Incoming and Outgoing mail is limited to 2 MB (includes text and attachments).

See also Spam Filter.

Topics: email, faculty, learn, staff, student

Contact the SLC Help Desk

Please use this form to request assistance from or give feedback to the SLC Help Desk.

More…

Topics: contact, faculty, fix, forms, staff, student

Specific Keyboard Concerns in XP and Vista

Enabling a specific language keyboard: French, German, Italian, Spanish, etc.

  • If you wish to select a specific language keyboard, in ‘Step 7′ of the XP or Vista instructions, simply choose the language in which you would like to type (i.e: Polish, Portuguese, Spanish, etc.) instead of “United States – International.”This will change the layout of your keyboard. Choosing a specific language keyboard over the International Keyboard may be a good choice for those typing in a language that uses uncommon accent marks or marks that are not found on the international keyboard.

Using the quotation mark and apostrophe keys with the International Keyboard…

  • In the International Keyboard setting, the quotation mark and apostrophe keys are affected. They become what are called “dead keys,” which means that when you type them nothing appears because the computer is waiting for you to type another letter so that it can place the accent over it.If you want to make a quotation mark or an apostrophe, and not an accented letter, simply hit the space bar after tying those keys. The quotation mark or apostrophe will appear, and you can continue typing as usual.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, lms, myslc, staff, student

Academic Discounts

Academic Computing and Help Desk are pleased to offer educational discounts on Dell and Apple equipment and various software to members of the SLC community. Review the Acceptable Use Policy and then use the links below to purchase desktop and notebook computers, software, and peripherals.

Hardware

http://www.slc.edu/dell

http://tinyurl.com/slclenovo

http://www.slc.edu/apple

Software

http://govconnection.com/sarahlawrence

* You will need to create a govconnection account to browse their catalog.

http://www.journeyed.com

Topics: discounts, faculty, learn, recommendations, staff, student

Frequently Asked Questions for XP and Vista

  1. How do I determine which operating system I have?

  2. Right click “My Computer.” The icon is generally located on the Desktop.
    Select “Properties.”
    Under the “General” tab, look under “System” and it will tell you which operating system is running on the computer.

  3. How do I determine which version of Office I have?

  4. After opening Word, click on “Help” at the top of the screen. This will open a drop-down menu; click on “About Microsoft Office Word,” which will open a small window with all the program information. Towards the top of the window will be displayed “Microsoft Word” plus the year.

  5. Is it necessary to upgrade my operating system if I don’t have one of those listed?

  6. Yes. Windows XP and Vista are the only PC operating systems the SLC Help Desk support.

  7. Do I need to purchase a new keyboard to be able to type in different languages or use the international keyboard setting?

  8. No, you only have to change the settings in your computer.

  9. If I am using my standard U.S. keyboard, but typing in a different language or using the international keyboard setting, how do I know which keys to press?

  10. Click on the following link for an image of how the international keyboard is laid out on XP and Vista:

    http://www.datacal.com/products/us-international-layout.htm

  11. I don’t have Word 2008. How do I get it, and does it cost anything?

  12. SLC does not yet support Microsoft 2008, and so cannot procure or troubleshoot Word 2008 for you. But it is important to note that students, teachers, and staff members receive a significant discount on Microsoft software.

  13. The international keyboard setting doesn’t work in all programs. Why, and what do I do?

  14. The most basic word processing commands (bold, underline, and italicize) can be turned on with the Alt keys as well as the Control key; in some Internet programs the text formatting tools will be turned on instead of the accent marks. There is another key that allows you to accent ‘i’ and ‘u’ without using the Alt key. It is the key directly to the left of the Return key; see your keyboard layout.

  15. I have a PC and want to type in Russian. But it’s not listed under the language keyboards. Why, and where can I get it?

  16. The PC does not have Russian readily available to users. However, it is simple to download the Russian language keyboard onto your computer. Click on the following link for directions:
    http://pages.slc.edu/~support/article/configuring-windows-xp-keyboards-for-russian/

  17. Where can I buy stickers for my keyboard?

    Details regarding this will be posted soon.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, lms, myslc, staff, student

Contact

The Help Desk and Academic Computing are located in the lower level of the Library.

If you’re having computer trouble, contact the Help Desk!  Call 914-395-2460, email hd@slc.edu, or fill out the online form here.  Faculty, students and staff are all welcome.

Help Desk hours: Monday-Thursday 9-9, Friday 9-5 (Summer, M-F 9-5).

For advice, planning, budgeting, classroom and departmental technology consultations, contact Academic Computing!  Call 914-395-2460 or email Gary directly.

Academic Computing hours:  Monday-Friday 9-5.

For workshops and training information, email workshops@slc.edu.

Topics: contact, email, faculty, fix, help desk, learn, staff, student

Faculty Websites

By First Name By Last Name
Arnold Krupat
Barbara Schecter
Bill Shullenberger
Cassandra Medley
Charles Zerner
Charlotte Doyle
Dan King
Dave McRee
David Castriota
David Peritz
Drew Cressman
Eduardo Lago
Eileen Cheng
Elizabeth Johnston
Ellen Neskar
Fawaz Gerges
Frank Roosevelt
Fred Smoler
Frederic Strype
Gina Philogene
Glenn Dynner
Habiba Boumlik
Isabel DeSena
Joe Forte
Joe Lauinger
Joshua Muldavin
Judith Rodenbeck
Judy Serafini-Sauli
Julie Abraham
Kris Philipps
Leah Olson
Linwood Lewis
Lyde Sizer
Margery Franklin
Maria Negroni
Marilyn Power
Mary Dillard
Mary LaChapelle
Mary Porter
Matilde Zimmermann
Melissa Frazier
Mike Siff
Priscilla Murolo
Ray Clarke
Roland Dollinger
Roy Brand
Sara Wilford
Shahnaz Rouse
Tristana Rorandelli
Ursula Schneider
Julie Abraham
Habiba Boumlik

Roy Brand
David Castriota
Eileen Cheng
Ray Clarke
Drew Cressman
Isabel DeSena
Mary Dillard
Roland Dollinger
Charlotte Doyle
Glenn Dynner
Joe Forte
Margery Franklin
Melissa Frazier
Fawaz Gerges
Elizabeth Johnston
Dan King
Arnold Krupat
Mary LaChapelle

Eduardo Lago
Joe Lauinger
Linwood Lewis
Dave McRee
Cassandra Medley
Joshua Muldavin
Priscilla Murolo
Maria Negroni

Ellen Neskar
Leah Olson
David Peritz
Kris Philipps
Gina Philogene
Mary Porter
Marilyn Power
Judith Rodenbeck
Frank Roosevelt
Tristana Rorandelli
Shahnaz Rouse
Barbara Schecter
Ursula Schneider
Judy Serafini-Sauli
Bill Shullenberger
Mike Siff
Lyde Sizer
Fred Smoler
Frederic Strype
Sara Wilford
Charles Zerner
Matilde Zimmermann

Topics: faculty, faculty websites, learn, staff, student

Backup

Your data is not secure if it only exists in one place. Hard drives, CDs, DVDs, flash drives, etc., will all fail eventually. To ensure the safety of your data, you must back up.

Backing up is simple: make a copy of the file(s) on another medium. If you store documents on your computer hard drive, copy them to a USB flash drive or burn a CD or DVD on a regular basis. Important school documents should be copied to your network drive.

If you back up monthly, you will never lose more than one month’s work. Critical work should be backed up at least daily!

Topics: backup, faculty, h drive, learn, network storage, recommendations, staff, student

How to install the Lexmark E240n Laser Printer to an OS X Apple Computer

Note: This guide applies ONLY to the following:

  • Faculty members using an Apple desktop or laptop computer that is running Mac OS X 10.4. (You can find out what operating system you are running by clicking on the Apple symbol and selecting About this Mac.)
  • Faculty members who have just recently received a new Lexmark E240n Laser Printer
  • Faculty members who HAVE NOT been visited by Academic Computing to install the printer.

You may also view the full manual in PDF form.

More…

Topics: faculty, fix, learn, printing, staff

Sophos Anti-Virus Windows XP and Vista

About Sophos Anti-Virus

Sophos Anti-Virus is free to install for current students, faculty, and staff. These instructions apply only to Windows 2000, XP, and Vista operating systems.

More…

Topics: antivirus, faculty, fix, learn, staff, student

Digital Media Lab

Located in Heimbold 209, the Digital Media Lab is your resource for digital art. Whether you are working with images, animation, video, sound, 3D modeling and animation, or scanning and printing, we have the facilities and support to help you get it done.

While priority is given to art classwork, the Digital Media Lab is open to the entire academic community.

The Lab has 12 workstations. The Classroom (209A) has 15 student stations and a teacher station.

For more details on what we have to offer, see our equipment list and printer information.

See also: lab hours, digital photo basics, scanning.

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, printing, staff, student

About Viruses

Viruses are programs that run on your computer without your consent and/or knowledge and which do undesirable things. Some infect or delete files, causing your computer to stop functioning or destroying years of work. Others send copies of themselves to everyone in your email address book. There are thousands of viruses with different behaviors.

More…

Topics: antivirus, faculty, fix, learn, spam, staff, student

International and Language Specific Keyboards

The following instructions describe how to set-up international and specific language keyboards for typing in and using accents and characters of a non-English language.

Windows

Set-up Instructions

International (XP)
International (Vista)
Russian (XP)

Specific Concerns

Notes on how to enable specific language keyboard, using quotation marks and apostrophe keys with the International Keyboard, etc.

Keyboard Layout Images

International
French
German
Italian
Russian
Spanish
Spanish (Latin America)

Frequently Asked Questions

XP
Vista

Mac OS X

Set-up Instructions

French, German, Italian, Russian, Spanish (10.4 & 10.5)

Specific Concerns

Notes on how to make accent marks while using  the US keyboard, using another language keyboard
keyboard viewer in Office 2004 in 10.4.x, etc.

Keyboard Layout Images

How to use the keyboard viewer
Opening the keyboard viewer allows you to see the selected keyboard layout.
(French, German, Italian, Spanish)

FrenchAvailable now!
GermanAvailable now!
ItalianAvailable now!
Russian
– Available now!
SpanishAvailable now!

Frequently Asked Questions

10.4
10.5

Topics: email, faculty, languages, learn, lms, myslc, staff, student

Using the Keyboard Viewer in OS X

  1. Click on the apple in the top left corner of your screen; select “System Preferences” from the drop-down menu.
  2. Click and open “International,” which is located under the heading “Personal.”
  3. Click “Input Menu,” located towards the top of the window; after clicking this you will see a list of languages.
  4. Above the languages, at the top of the menu, check “Keyboard Viewer.” Once it is selected, you may close the window.
  5. Returning to the drop-down menu below the American flag, you can now select “Show Keyboard Viewer.” An image of the keyboard you are using will appear on the screen, and should stay on top of any program you are using, so that you can see it and type at the same time.
  6. To close the Keyboard Viewer, you may select “Hide Keyboard Viewer” from the drop-down menu under the flag, or you may simply click the red ‘X’ at the top left corner of the Keyboard Viewer.
  7. You can make it reappear at any time by selecting “Show Keyboard Viewer” from the drop-down menu under the flag.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, lms, myslc, staff, student

Wireless Network FAQ

  1. Where is wireless internet access available?
  2. How do I obtain access?
  3. What information is required?
  4. What is the wireless policy in Residence Halls?

More…

Topics: faculty, fix, learn, policies, staff, student, wireless

Windows XP Firewall

Using the Windows XP firewall can help keep hackers, viruses, and worms from gaining access to your computer. The firewall works by simply denying access to your computer from requests coming from outside computers. It will not protect you from Internet traffic that you initiate from your computer.

More…

Topics: antivirus, faculty, fix, learn, staff, student

Enabling the International Keyboard setting in Windows XP

  1. Go to your Start menu
  2. Select “Control Panel.” If “Control Panel” is not part of your Start Menu, you will have to highlight “Settings” first and then select “Control Panel” from the “Settings” menu.
  3. Open “Regional and Language Options;” the list should be alphabetized so look under “R.”
  4. Click on the “Languages” tab near the top of the window.
  5. Click on “Details” which will be a button on the right side of the window, near the top; this will open a new window.
  6. Click on “Add,” a button on the right side of the window. This will open another window.
  7. In the new window, check the white box titled “Keyboard layout/IME.” This will allow you to select from a drop-down menu. Open the menu and select “United States – International;” the languages are alphabetized so look under “U.”
  8. After “United States – International” is selected, hit “OK” at the bottom of that window. (Note: it is not necessary to click “Apply” before hitting “OK.”)
  9. Click “OK” in the “Text Services and Input Language” window. (Again, there is no need to click “Apply.”)
  10. Click “OK” at the bottom of the “Regional and Language Options” window.
  11. A small keyboard symbol will appear in the bottom right of your screen. This allows you to choose which keyboard layout you would like to use. Click on it and select “United States – International” to use the international keyboard setting. You can switch back to “English (United States)” at any time.
  12. It is important to note that in Windows, you must select the international keyboard for each program in which you would like to use it. For example, if you need to type a document in Word using the international keyboard, select “United States – International” from the keyboard icon at the bottom of your screen. If you then use the Internet, you must reselect “United States – International” to use that layout on the Internet.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, lms, myslc, staff, student

Cool New Web Tools

In this workshop we familiarize ourselves with some features and uses of a few web sites.

Topics: faculty, learn, staff, student, workshop

Digital Media Lab Equipment

Equipment available in Heimbold 209

Lab: 12 Mac Pros / Classroom: 16 iMacs (all 2007 models)

Software:

Audacity
Blender
Macromedia Dreamweaver
Apple Final Cut Express
Mozilla Firefox
Macromedia Flash
Apple GarageBand
Adobe GoLive
Lemke GraphicConverter
Apple iDVD
Adobe Illustrator
Adobe InDesign
Apple iMovie
Apple iPhoto
Apple iTunes
Jahshaka
Alias Maya
NeoOffice (OpenOffice.org)
Nvu
Microsoft Office
Adobe Photoshop
Apple QuickTime
Bare Bones TextWrangler
Roxio Toast
VLC

Topics: digital media lab, faculty, heimbold, learn, staff, student

About This Site

Academic Computing and Help Desk very happily updated our aging website over the summer 2006. Our top priorities were: improved usability, content overhaul, and content management.

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Topics: about, faculty, learn, staff, student

Greenifying SLC Info Session

Greenifying SLC Info Session

Technology and the environment. What can you do to help greenify SLC, your home, and your community?

  • Introduction
  • Greening Movement in Tech
  • Moving to laser printers in 08-09

“Climate change is an important environmental issue. The broad consensus of established scientific experts is that warming can be attributed to human activities. Significant steps are needed to reduce greenhouse gas emissions.” Intel

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Topics: faculty, learn, staff, student, workshop

Off-Campus Computer Repair

Help Desk does not repair non-SLC-owned computers. The following companies provide computer repair services. This list is provided as a courtesy only; we do not recommend any company, nor do we have any agreements or discounts. Refer to the ‘Legend‘ at the bottom for an explanation of the information listed.

  1. Computer Nerds, Inc jump to info
  2. Computer Tutor @ PCI and TeamLogic IT jump to info
  3. Corporate Computer Solutions jump to info
  4. Custom Computers and Repair jump to info
  5. DoctorMac jump to info
  6. Geeks On Call jump to info
  7. GeekSquad jump to info
  8. LaptopRescue.comjump to info
  9. R & R Computer Service jump to info
  10. MacService / ThinkpadService jump to info
  11. Firedog jump to info
  12. Mount Vernon Computers jump to info

More…

Topics: faculty, fix, help desk, recommendations, staff, student

Printing in the Library

How to print in the Library Lab:

  • On the menubar choose ‘File’ then ‘Print’
  • Select ‘library2′ or ‘library3′
  • Click ‘OK’
  • Go to the printer you selected and, on the monitor, double click your print job noted by your username & the file name
  • Swipe your SLC ID card through the card-swipe
  • The print job will disappear from the screen once it is sent to the printer

Topics: faculty, learn, printing, staff, student

Virus Hoax

Everyone has received email messages that warn about the “latest deadly computer virus” or that promise “prize money” for forwarding the message to friends. Such messages are hoaxes that seek to dupe unsuspecting computer users. Fortunately, such hoaxes are easy to identify.

Email hoaxes/scares often have some of the following characteristics:

More…

Topics: antivirus, faculty, learn, spam, staff, student

Wireless Access Request Form

In order to access the campus wireless network, this form must be filled out and submitted. You will need your computer (or simply your MAC Address). Within about 24 hours you will be added to our database, and your computer will automatically detect the wireless network, named "SLC WLAN."

More…

Topics: faculty, fix, forms, staff, student, wireless

Acceptable Use Policy (AUP)

Sarah Lawrence College provides computer resources to students, faculty, and staff for academic purposes and for their use on college business. The College has established standards and policies for the acceptable use of these resources and expects users to be familiar with and honor them.

More…

Topics: faculty, learn, policies, staff, student

Computer Loan Program

“Sarah Lawrence extends loans to employees for the purchase of computer equipment and peripherals. Employees may borrow up to $2000 once every five (5) years during their employment with the college. Repayment is through payroll deduction and may be over a period of no more than 24 consecutive months or two academic years (for employees paid over 10 months), interest free. Borrowers must show proof of purchase and must repay the loan in full immediately if employment is terminated. Detailed information, payroll deduction forms and repayment notes are available in the Controller’s office.” — Human Resources

Topics: discounts, faculty, learn, recommendations, staff, student

Mac Software Update

To keep your OS X computer up-to-date and free of malware, run Apple’s Software Update.

  1. Under the apple menu, select System Preferences
  2. Click Software Update
  3. Click Check Now
  4. Click Install

Topics: antivirus, faculty, fix, learn, staff, student

Scanning

Below are basic and advanced scanning instructions.  Basic scans can be done in the Library Lab; for advanced scanning, go to the Heimbold Digital Media Lab.

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Topics: digital media lab, faculty, heimbold, labs, learn, staff, student

Off-Campus Internet Service Providers

As of June 1, 2007, Sarah Lawrence will no longer provide Dial-up access to the college community. Here is a list of companies to consider when looking for an internet service provider. Expect to pay anywhere from $10 to $56 per month.

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Topics: faculty, help desk, learn, recommendations, staff, student

Library PC Lab

The public computer lab on the main level of the library has thirty one new iMacs with both Windows XP and OS X installed. Restart to switch operating system. They all have Web Design & Graphics, Math & Statistics, and Word Processing & General Computing capabilities split between the two operating systems.
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Topics: faculty, labs, learn, staff, student

H: Drive Access for Mac OS X

To map a network drive in Mac OS X:

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Topics: backup, faculty, h drive, learn, network storage, staff, student

Uninstall Sophos Remote Update

Before the newest version of Sophos Anti-Virus is installed, Sophos Remote Update must be uninstalled. The functions of this application are taken over by the new version of Sophos Anti-Virus. If a blue sun shaped icon appears in the system tray (next to the clock) then Sophos Remote Update is installed and the following steps must be followed:

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Topics: antivirus, faculty, fix, learn, staff, student

Mac vs. PC

Mac or PC?

Besides the aesthetic “feel” of each platform, there are a number of important practical differences between Macs and PCs that should be taken into account when deciding which one is right for you.
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Topics: faculty, learn, recommendations, staff, student

SLC Wireless Network

SLC’s wireless network is available in most of the locations on campus where classes are taught. See the FAQ.

Network cards must comply with the standards 802.11b or 802.11g to obtain wireless access. Wireless cards must be registered before accessing the SLC wireless network.

Non-SLC based wireless networks are NOT allowed on campus.

For more information, see Wireless FAQ.

Topics: faculty, fix, learn, policies, staff, student, wireless

Help Desk and Academic Computing Hours

Help Desk and Academic Computing in the Library

During the school year
Mon-Thu: 9am-9pm
Friday: 9am-5pm

Summer Hours
Mon-Fri: 9am-5pm

Digital Media Lab (Heimbold 209)

During the school year
Mon-Thu: 9am-11pm
Friday: 9am-9pm

Summer Hours
Mon-Fri: 9am-5pm

Library PC/Mac Lab

Open when the library is open.

Topics: about, faculty, learn, staff, student

Enabling additional language keyboards in OS X – 10.4 and 10.5

  1. Click on the apple in the top left corner of your screen; select “System Preferences” from the drop-down menu.
  2. Click and open “International,” which is located under the heading “Personal.”
  3. Click “Input Menu,” located towards the top of the window; after clicking this you will see a list of languages.
  4. Check the box(es) to the left of the language(s) in which you need to type. It is necessary only to select the basic language format, i.e. choose “Italian” not “Italian Pro.”
  5. Once you have selected all the languages you need and they are checked, you may close the window.
  6. An American flag will appear in the top right corner of your screen. Clicking on this icon will produce a drop-down menu. Select the language keyboard in which you want to type. Changing the language changes your keyboard in all programs, from Word to iTunes to Safari and Firefox.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, lms, myslc, staff, student

H: Drive Access for Windows 2000/XP

To configure your Windows2000/XP PC to connect to the network (H:) drive:

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Topics: backup, faculty, h drive, learn, network storage, staff, student

Malware

Malware is software designed to infiltrate or damage a computer system, without the owner’s consent.  This includes viruses, worms, scripts, and other “infections” your computer might be suffering from.

First, make sure you have installed antivirus software. Current students, faculty, and staff, SLC provides Sophos Anti-Virus for Windows and for OS X.

Learn more about viruses.

Stay up to date automatically by enabling automatic updates for XP, Vista, and OS X (Software Update). This will help keep your machine free of viruses and malware.

Windows users, make sure your firewall is enabled.

Protect yourself against other forms of malware. We recommend Spybot and Ad-Aware for all Windows operating systems.

Be cautious online. Do not click OK in every window. Many pop-ups look like legitimate warnings. Learn to spot a virus hoax.

Topics: antivirus, faculty, fix, learn, staff, student

Podcasting Info Session Handout

rss feed iconHas the world of Podcasts run ahead of you? What are they? How can you find them? Why do you want them?

What is a Podcast?

Wikipedia defines a Podcast as: A Podcast is a series of electronic media files, such as audio or video, that are distributed periodically over the Internet by means of a Web feed. Podcasts are distinguished from other methods of distributing media because users can choose to subscribe to them, using software capable of reading feed syndication formats such as RSS or Atom, and thus can automatically receive new media files as they made available. A Podcast’s content can often also be accessed by direct download or streaming.

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Topics: faculty, learn, staff, student, workshop

Basic to Intermediate Photoshop CS3 Handout

Prepared by: Brenda Grell; Instructional Technologist, ext. 2595

This handout can also be downloaded in PDF format.

Week One: Retouching Tools – going in order of least control to most control for retouching your image.

    In the Spot Healing Brush tool menu: Adjust diameter and hardness
    Mode: Normal
    Type: Proximity Match
    In the Healing Brush tool menu:
    Adjust diameter and hardness
    Mode: NormalSource: Sampled

    Select Aligned to allow your source point to follow you as you move around the image. Without Aligned checked, you can use the same source point and move around the image with quick individual clicks of the mouse.
    More…

Topics: digital media lab, faculty, heimbold, learn, staff, student, workshop

CD Burning on Windows XP

Burning CDs in XP is easy to do: More…

Topics: faculty, learn, staff, student

Email Client Configuration

The Help Desk assists faculty and staff with the configuration of the email clients Microsoft Outlook 2003 and Apple Mail to send and receive SLC email only.

The Help Desk does not support the configuration of personal email clients such as Outlook Express, Thunderbird, or Entourage, and does not support any mail applications for students.

Use the following information to configure your email client:

  • POP Server/Incoming Mail Server: mail.slc.edu
  • SMTP Server/Outgoing Mail Server: mail.slc.edu *

*The SMTP server (mail.slc.edu) will only work on the SLC network. Contact your ISP to obtain their SMTP server to send mail when off campus.

Under “Advanced Settings,” please make sure the option to Leave a Copy of Message on Server is checked to ensure that a backup of your emails still exist. This setting will be located in different places depending on the E-Mail client you wish to use.

Topics: email, faculty, fix, learn, staff, student

Frequently Asked Questions for OS X

  1. How do I determine which operating system I have?

  2. Click on the Apple icon at the top left corner of your screen.
    Select “About this Mac.”
    A window will open. Directly beneath the large Apple image, the text will read “version” plus a number (ex: 10.5.5). The first two numbers tell you which operating system you have, either 10.4 or 10.5.

  3. How do I determine which version of Office I have?

  4. After opening Word, click on “Word” at the top of your screen. This will open a drop-down menu; click on “About Word,” which will open a small window with all the program information. At the top of the window in bold it will say “Microsoft Word” plus the year.

  5. Is it necessary to upgrade my operating system if I don’t have one of those listed?

  6. Mac 10.4 and 10.5 are the only Mac operating systems the SLC Help Desk support.

  7. Do I need to purchase a new keyboard to be able to type in different languages or use the international keyboard setting?

  8. No, you only have to change the settings in your computer.

  9. If I am using my standard U.S. keyboard, but typing in a different language or using the international keyboard setting, how do I know which keys to press?

  10. For Macs, the Keyboard Viewer is a helpful program designed to show you the placement of characters on your keyboard. See “How to Use Keyboard Viewer.”

  11. I don’t have Word 2008. How do I get it, and does it cost anything?

  12. SLC does not yet support Microsoft 2008, and so cannot procure or troubleshoot Word 2008 for you. But it is important to remember that students, teachers, and staff members receive a significant discount on Microsoft software.

  13. When I use the keyboard viewer, some of the keys are orange. What does this mean?

  14. Orange keys represent accent marks that are used for multiple letters. When a key is orange, this means you will have to first press the key to create the accent mark, and then type the letter you need to be accented.

  15. Does the keyboard viewer have to be open to make the accents?

  16. No, the keyboard viewer is just designed to show you where the keys and accents are located; it does not affect your ability to type accented letters.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, lms, myslc, staff, student

Printing FAQ

  1. How many pages do I have available per semester/year?
  2. How much does it cost to print or copy a page on campus?
  3. How do I use the Pay-for-Print station?
  4. How do I use my ID card for copying?
  5. How do I add to my/check my remaining balance?
  6. Will I be charged twice if I swipe my card more than once at the print release station?
  7. Is color printing available?
  8. When I swipe my card at a copy terminal it only gives me 500 copies. What’s going on?
  9. Is wireless printing available?
  10. Whom do I speak to if the printer has no paper, no ink or is not working properly?
  11. Nothing came out of the printer after I swiped my card and my balance is lower now or the pages that were produced were not printed correctly. What are my options?
  12. Why do I have different amounts available at different locations that accept my Sarah Lawrence ID card?
  13. When will my all my print/copy credits be removed?
  14. How do I print during the summer?

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Topics: faculty, fix, learn, printing, staff, student

H: Drive Access

What is the H: Drive?

Your network or H: drive (a.k.a. home directory) is a mapped drive on SLC3, which is one of the College’s servers. It behaves like a hard drive, allowing you to save files to it. On the wired (not wireless) campus network, the address for a person’s network drive is:

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Topics: backup, faculty, fix, h drive, learn, network storage, staff, student

Email

There are two separate email systems at SLC.

Students use Gryphon Mail by going to gm.slc.edu.  (You can also use a mail client application; see Google’s Help Center.)

Faculty and staff use SLC Webmail by going to mail.slc.edu. (You can also use a mail client application; see Email Client Configuration.)

Topics: email, faculty, fix, learn, staff, student

Printers in the Digital Media Lab

There are several printers available in the Digital Media Lab:

  • HP DesignJet 500 – 42″ wide-format color inkjet – classwork use only
  • Epson 4800 wide-format photo inkjets x2 – matte and photo black – Photography department use only
  • Epson Stylus Pro 9880 – 42″ wide-format color printer – Visual Arts and Photography department use only
  • HP color laserjet – 45 cents/page
  • HP black & white laserjet – 5 cents/page

Topics: classrooms, digital media lab, faculty, heimbold, labs, learn, printing, staff, student

Specific Keyboard Concerns in OS X

I want accent marks but don’t need another language keyboard/Using the International Keyboard on OSX…

  • If you do not wish to change your keyboard layout, you can type most of the common accent marks using the Alt keys in the standard United States keyboard layout. To see where the accent marks are placed on the keyboard, press either Alt key while using the “Keyboard Viewer” program. This method is Mac’s closest equivalent to the PC ‘United States-International’ keyboard.

Keyboard viewer in Office 2004 in 10.4.x…

  • If you have Mac 10.5, the Keyboard Viewer will work at all times. Unfortunately, in Mac 10.4, there is an error in Microsoft Word that prevents the Keyboard Viewer from showing the correct layout when in Word. This does not affect users with Microsoft Word 2008. If you are using an older version of Word, the Keyboard Viewer only shows the U.S. layout while using Word. When using a different keyboard layout, the correct layout can be seen in all other programs, or by clicking on the desktop. For more information, see Frequently Asked Questions for OS X.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, lms, myslc, staff, student

Enabling the International Keyboard in Windows Vista

  1. Go to your Start menu.
  2. Select “Control Panel.” If “Control Panel” is not part of your Start Menu, you will have to highlight “Settings” first and then select “Control Panel” from the “Settings” menu.
  3. Open “Regional and Language Options;” the list should be alphabetized so look under “R.”
  4. Click on the “Keyboards and Languages” tab near the top of the window.
  5. Click on “Change keyboards” which will be a button on the right side of the window, near the top; this will open new window.
  6. Click on “Add,” which will be a button on the right side of the window.
  7. In the Add Input Language window, scroll down to English, under which there will be a list of U.S. keyboard options. (If it is not open, click the plus sign to the right of English; this will open your keyboard options.) Check the box next to “United States – International.”
  8. After “United States – International” is selected, hit “OK” at the bottom of that window. (Note: it is not necessary to click “Apply” before clicking “OK.”)
  9. Click “OK” in the “Text Services and Input Language” window. (Again, there is no need to click “Apply.”)
  10. Click “OK” at the bottom of the “Regional and Language Options” window.
  11. A small keyboard symbol will appear in the bottom right of your screen. This allows you to choose which keyboard you would like to use. Click on it and select “United States – International” to use the international keyboard setting. You can switch back to “English (United States)” at any time.
  12. It is important to note that in Windows, you must select the international keyboard for each program in which you would like to use it. For example, if you need to type a document in Word using the international keyboard, select “United States – International” from the keyboard icon at the bottom of your screen. If you then use the Internet, you must reselect “United States – International” to use that layout on the Internet.

Return to the International and Language Specific Keyboard Guide

Topics: email, faculty, languages, learn, lms, myslc, staff, student

Computer Recommendations

Suggested Minimum Specifications for New Computers

Buying a computer with the following specifications will protect you from obsolescence for three to five years. If your needs do not dramatically increase, you may be able to keep using your computer for even longer.

The most common question we are asked is: “Should I buy a Mac or a PC?” There is no clear-cut answer. The choice of PC vs. Mac is mostly a personal one; Windows Vista and Mac OS X are both stable, mature, and full-featured. Besides personal preference, however, there are a number of other factors to consider in your choice of computer. Read more about Macs vs. PCs.

Below are the suggested minimum specifications for new computer purchases.

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Topics: faculty, learn, recommendations, staff, student

Security and Privacy

Individuals using college-owned computing equipment can expect the college to take reasonable steps to ensure the security and integrity of information kept in or on, or transmitted by, that equipment. At the same time, the college reserves the right to protect the integrity of its computing enterprise. The privacy rights of individuals using college-owned equipment, therefore, have some limits. In particular, the college claims the following rights:

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Topics: faculty, learn, policies, staff, student

Laptop and Projector Loans

Laptop and projector loans are managed by the Audio Visual Department (914.395.2378). The Audio Visual Department is located on the lower level of the Performing Arts Center (PAC) via the Reisinger Auditorium entrance.

Topics: faculty, policies, staff, student

Sophos Anti-Virus OS X

About Sophos Anti-Virus

Sophos Anti-Virus is free to install for current students, faculty, and staff. These instructions apply only to Mac OS X.

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Topics: antivirus, faculty, fix, learn, staff, student