Contact the SLC Help Desk
Please use this form to request assistance from or give feedback to the SLC Help Desk.
Contact
The Help Desk are located in the lower level of the Library.
If you’re having computer trouble, contact the Help Desk! Call 914-395-2460, email hd@slc.edu, or fill out the online form here. Faculty, students and staff are all welcome.
Help Desk hours: Monday-Thursday 9-9, Friday 9-5 (Summer, M-F 9-5).
For advice, planning, budgeting, classroom and departmental technology consultations, contact Research & Instructional Technology Services (RITS) Call 914-395-2474 or email Gary directly.
RITS hours: Monday-Friday 9-5.
Topics: contact, email, faculty, fix, help desk, learn, staff, student
Help Desk Staff
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Sha Fagan x2471
Director
sha (at) slc (dot) edu
 Jesus M. Ayala x2458 Help Desk Manager jayala (at) sarahlawrence (dot) edu |
 Charlie Kohles x2458 Help Desk Student Supervisor ckohles (at) slc (dot) edu |
 Lillian Ho x2458 Help Desk Classroom Support Specialist lho (at) sarahlawrence (dot) edu |
 Jon Hanford x2595 Help Desk Lab Support Specialist jhanford (at) sarahlawrence (dot) edu |
Technology FAQs
New SLC Student and Parent Tech Guide
If you have any questions that are not answered here please search this website or contact the Help Desk.
WIRELESS:
The SLC Wireless network can only be accessed while on campus.
Complete this form to access the SLC Wireless network:
http://pages.slc.edu/~support/article/wireless-access-request-form
ETHERNET:
The Help Desk suggests an Ethernet cable length of 15 feet, or longer.
JOBS:
All positions available in the Help Desk are posted on MySLC.
DISCOUNTS & RECOMMENDATIONS:
SLC has teamed up with Apple & Dell to make laptops, software, etc. available to you at discounted prices.
Click here to read our ‘Suggested Minimum Specifications for New Computers’:
http://pages.slc.edu/~support/tag/recommendations
While shopping the Apple site you will see the discounted price. While browsing the Dell site you will not see the discounted price until you check out.
Please Note – You must use the code provided at the front page of the Dell Store.
Apple Store – http://slc.edu/apple
Dell Store – http://slc.edu/dell
PERSONAL STORAGE SPACE:
Student email, Gryphon Mail, has over 7GB of storage for email, Word documents, PDFs, etc.
USB Keys or Thumb Drives, CD-R’s, and CD-RW’s, and are very popular and inexpensive media to save and transport data.
ON CAMPUS STORAGE SPACE:
Each student has 100 MB of space on the network. Files saved to your H: Drive are available to any properly configured computer on campus, or can be accessed via FTP. Files are backed up nightly.
http://pages.slc.edu/~support/tag/h-drive
WEB PAGE SPACE:
Students may use the school server pages.slc.edu for website development.
http://pages.slc.edu/~support/tag/websites
PRINTING & SCANNING:
Please refer to the following link for details on each of these items:
http://pages.slc.edu/~support/tag/printing
SOFTWARE:
The Library Computer Lab has the following:
http://pages.slc.edu/~support/article/library-pc-lab
The Heimbold Visual Arts Center lab has the following:
http://pages.slc.edu/~support/article/digital-media-lab
CONTACT INFORMATION:
Help Desk
hd@slc.edu
914-395-2460
Topics: backup, contact, digital media lab, discounts, email, h drive, heimbold, help desk, jobs, learn, policies, printing, recommendations, student, wireless